U.S. Bank Branch E 62nd Ave, Commerce City

U.S. Bank Branch Reviews

• e

  enrique loera
  4

  Great people.. Great location.. Luv open 7 days a week. (Avoid peak hours since usually a line/wait).

  Response from the owner

  Thank you for your kind words, Enrique. I hope all your future visits meet the same level of service. Have a fantastic day! ^Larisa

• j

  jake fornarotto
  1

  Ive never had a bank flake on an appointment before.... This branch picked 10:00 am on a Saturday for my appointment. I did not choose this time. THEY called and CONFIRMED the appointment in the days leading up, no mention of being closed or any issues coming up. I showed up on time, nobody. I called all the usbank numbers i had available(the manager, regional manager, the person on the loan confirmation email) NO ANSWER. I am perfectly understanding of the times and troubles they are creating. But this is ridiculously unprofessional. Either don't schedule the appointment or call me and reschedule if you're unavailable. Don't just leave me hanging with no information or help!

• K

  Karla Estrada
  1

  ATM always out of order, usually end up having to go back 2 or 3 times before actually being able to use it. Wait times for a teller easily 20+mins. Hate this location with a passion. Use only as last resort

  Response from the owner

  Hello Karla, I'm sorry to hear that you feel this way about this location. We'd really like to speak with you about the experiences you mentioned regarding the wait times and the ATM. Please send us an email at [email protected] with your phone number and reference number 3994. Once we receive your contact information, we'll give you a call within one business day about this. We hope to speak with you soon. ^Caitlin

• M

  Mary Kinnison
  3

  They do ok..I use the atm for as much as I can as the lines get pretty long and they are very slow. Never see more than two tellers..usually only one.

  Response from the owner

  Hello Mary, we're sorry to hear you experience a long wait time when you visit this location. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We'd like to hear more about your visits. Please send us an email to [email protected] detailing the experience, including your phone number and reference number 4992. We will give you a call within one business day. We look forward to hearing from you. ^Heather

• R

  Ruth Simpson
  2

  This location needs better help,when there are 3 people there,2 are usually talking and 1 teller is trying to help a long line of people,depends on the time of day as to how long your wait is.This is a busy bank too,please get more help.

  Response from the owner

  Thank you for letting us know about the staffing issues at our King Soopers branch, Ruth. We understand that our customers expect to get help in a timely manner. It is our goal to provide world class customer service. I’m sorry you had to wait during your visits. If you would like to discuss your experience with us further, please email us at [email protected] with your phone number. Please also include your reference number: 3678. One of us will be happy to give you a call by the end of the next business day. ^Michael

• G

  Guadalupe Millan
  1

  This place is terrible, it it super slow since they have only one teller and like 12 people in line... Everytime I have to take my motgage payment it's a pain coming here to wait at least 1 hours to be attended....

  Response from the owner

  Thank you for taking the time to leave us a review, Guadalupe. We appreciate your honest feedback regarding the slow service you’ve received during your visits to our branch. We understand how important it is to be helped in a timely manner. If you would like to discuss your experience with us further, please email us at [email protected] with your phone number. Please also include your reference number: 5352. One of us will be happy to give you a call by the end of the next business day. ^Michael

• S

  Samuel Mcintyre
  3

  Consistently one teller here and usually about a 20 to 25 minute wait in line to see the lone teller on duty. Corporate, get this branch some help!

  Response from the owner

  Hello Samuel, I'm sorry to hear that you experience a long wait each time you visit the branch. We would like to address all of your questions and concerns and offer our assistance in any way we can. If you would like us to reach out to you, please email your phone number and reference #2524 to us at [email protected] and we'll call you in 24-48 business hours. Thank you for taking the time to share your feedback. ^Kim

• V

  Victoria Echeverry
  5

  Hector is super awesome and gave me advice beyond banking. I was withdrawing a large amount for a car and he gave me advice that saved me from getting scammed. 🙂

• C

  Christian Ruiz
  1

  Took 30 min for a simple withdraw ,the male employees are special to say the least. Avoid this branch at all cost.

  Response from the owner

  Thank you for sharing your experience with us, Christian. I’m sorry to hear you had such a long wait. We’d like to speak with you about your visit to get more information, and make sure that it is appropriately addressed. Please send us an email to [email protected] with your phone number, and we’ll give you a call within 24-48 business hours. We look forward to speaking with you. ^Jessica

• m

  megan cunningham
  1

  This place is HORRIBLE! There is always 3 people working and only one providing service to customers when there is a line. Customer service is not their priority.

  Response from the owner

  Hello, We are so sorry to hear you experienced a long wait time during your recent visit to your local branch. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We apologize for any inconvenience this may have caused you. If you would like to speak with a customer care representative, please feel free to reach out to them by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team