U.S. Bank Branch Se 82nd Ave, Happy Valley

U.S. Bank Branch Reviews

• J

  John caballero
  1

  Went into this branch this morning to make a deposit to my IRA account. Waited in line at least 20 minutes for the next teller. Upon getting to a teller to see about talking to someone about making an IRA deposit, I'm told "you need an appointment" Is 9:30 in the morning and not terribly busy. I'm told by the teller that the next appointment will be available in an hour. It shouldn't be that long a wait when the place is not that busy and people available to do a simple transaction. I will take my business to another branch of US bank.

  Response from the owner

  Good morning, John. Thanks for taking the time to leave a review. I apologize that the service you received and experience at this location wasn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 0580 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• C

  C
  1

  2 out of 3 tellers not wearing masks. The last one that was kept pulling her mask down to talk to me. Ladies be careful too!!! The male bankers kept staring at my chest. My partner overheard one banker tell another banker to lock the door so that they had no choice but to escort me to unlock the door. Felt VERY unsafe. The speed at which this guy followed me and cut my boyfriend off to unlock the door was very scary. Even with my boyfriend there it was a very alarming experience. Unfortunately it is the only bank open on weekends but I really don't like this place.

  Response from the owner

  Hi, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #0384 to [email protected]. Once we receive this information we will contact you within 24-48 business hours to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• J

  Jacob Hogan
  1

  The quality of service has taken a steep dive with us bank lately. Used to bank at the 82nd dr location until they closed that location now this is my closet bank. Had an encounter with the manager that was not good and good luck getting in and out of this branch in less the 15 minutes. Seems like they can't figure out the simple services that I've always had good experiences with other branches.

  Response from the owner

  We are so sorry your recent experience was less than desirable, Jacob. Please know it is never our intention to take up more time than necessary to complete your banking tasks. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 8919. One of our Ambassadors will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• M

  Mike Lee
  1

  This review is strictly about the management. They never schedule enough staff/tellers. It's 4pm on a Tuesday and 1 actual teller is working. One of the personal bankers is helping but he is slow. I don't see a manager anywhere. There are 11 people in line and the teller is having to run water to a meeting in the "Wealth Management" office. I've been coming here for 7 years. No wonder you can't keep employees.

  Response from the owner

  Hi Mike, thanks for taking the time to leave a review. We understand the impact that limited staffing has. It is not our intention to take up more time than necessary to complete your banking needs. If you’d like to discuss the experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 5391. We will give you a call within one business day. Thanks again for sharing. ^Heather

• S

  Sol N.
  5

  Kudos to Adrianna. I do transactions here as soon as the bank opens in the morning. She starts my day in a very positive way. She's very pleasant, welcoming and genuinely upbeat whenever I'm assisted by her. Thank you.

• J

  Jake Lund
  1

  Rude tellers, just stared at me as I walked up and didn't even say hello. wasted 10 minutes of my time to tell me they can't help me. I'll make sure to avoid this branch even if I'm in the area.

  Response from the owner

  Hello Jake, I’m concerned to hear about your recent experience. Our goal is to provide great service, so I am sorry we have fallen short. Please email your phone number and reference #10121 to us at [email protected] and we'll call you within 2 business days. We welcome the chance to discuss your visit further. All the best, ^Kim

• S

  Scott R
  5

  This is my local USBank branch and I go a few times a month for various transactions. I have always been greeted and treated with friendliness, professionalism and courtesy. I LOVE banking here !!

• A

  A Ferrall
  2

  Saturday afternoon, 1:30. Went to the drive through. Closed. Walked in to the line, woman named Jasmine B. Called me up, "how are you doing?" She asks. I respond, "quite upset that the drive through is closed". Her response, "Yeah, me too." .... really? Not an apology...or explanation... ouch.

• A

  Ameenah Hashash
  1

  Taking 30 minutes to make a deposit in the drive through. Sitting at the shoot, hadn’t had interaction with anyone for 5 minutes. Worst bank.

  Response from the owner

  Good morning Ameenah. Thanks for taking the time to leave a review. We're sorry to hear you experience long waits when you visit this location. We understand time is precious. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 9678. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• S

  Samara Rivera
  1

  Ryan Reeder is one of the inprofessional people I have ever spoken to. I feel as though US Bank has stolen my money, I was not given a direct answer, only "If's" and "could haves". I encourage anyone who banks with US Bank to cancel their accounts as I am doing so. Where they do not discriminate for age, race, or color.