U.S. Bank Branch France Ave S, Edina

U.S. Bank Branch Reviews

• J

  Jessica Kasper
  5

  Im not going to lie the drive thru is extremely slow so i only use it if i see 2 cars or less. Otherwise i just drive around and park and walk in to get served faster. If youre running late, why on earth would you go to a bank? Plan smarter. Rating 5 stars because ive never had an issue with their customer service.

• R

  Roy “Jay” Resch
  5

  I just wish they had a place where people with mobility issues could sit down while waiting for assistance. You know, back when you would take a number and they would call you.

• A

  Anwar Hamoude
  1

  I asked if my funds would be available immediately. The teller assured me these fund would be available immediately because the check was written from another US Bank customer. Apparently US Bank doesn't understand what lying is. I was lied to. The bank manager put seven day hold on my ($30,000) deposit the day after I deposited the check. Not having this money cost me thousands of dollars and they mocked me with their smart mouths and stupid little word games.

  Response from the owner

  Thank you for taking the time to leave a review for us, Anwar. If you’d like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 10184. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• A

  Alyson Armstrong
  1

  Very disappointed! I pulled up to this branch at 5:55 after struggling with traffic. The drive thru lines were already closed. I saw a woman coming out of the bank so mentioned that the drive thru was closed early. Her response? "Well my clock says 6:00..." 1. It wasn't 6:00 yet. 2. Even if it was, way to jump the clock and have your coat on, purse in hand, and out the door directly at closing time. GRRR

  Response from the owner

  Hello, Alyson. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• T

  Tina Tribbey
  5

  I do business banking throught them so I've never been in. Only through drivethru. The drive people are fast and friendly. They really know how to move a line

• G

  Grant R.
  1

  No one to answer the phones, called to get a new card that was never sent, they said they will put an order in to send me a new card and still haven’t received it, it’s been 3 weeks now.

  Response from the owner

  Good morning Grant. Thanks for taking the time to leave a review. I understand how frustrating it is when you need a card, and are unable to get one. If you would like us to review the situation for you, please send us an email to [email protected] detailing the experience, including your phone number and reference number 3453. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• S

  Samuel S
  1

  Warning banking while black is a real thing

• J

  Jessy Klier
  1

  The lobby is closed and they have only one drive up open. I have been in line for 25 minutes and their are still 2 cars ahead of me!

  Response from the owner

  Good morning Jessy. Thanks for leaving a review. We’ve adjusted our operations to promote safety and have temporarily closed this lobby. We're sorry to hear you experience long wait times during your recent visit. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 8813. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• M

  Melissa Gray
  5

  The drive thru is always very fast, accurate, and friendly. Like if you agree.

  Response from the owner

  Hello Melissa, Thanks so much for the feedback! We appreciate you :) The U.S. Bank Social Media Team

• L

  Lori-Anne Johnson-Nagy
  1

  Seriously worst drive through ever. Always a 10-15 minutes wait, sometimes when the only car as well. Ridiculous .