U.S. Bank Branch Sw Topeka Blvd, Topeka

U.S. Bank Branch Reviews

• K

  Kiana Glenn
  1

  1 star for the most inaccessible bank on the planet. I wish I could comment on the customer service but unfortunately, they chose to be only be open during the most inconvenient hours of the week. Not only do they close at 3pm with the drive-thru closing at 4, but they also had the audacity to be open for only a few hours on Saturday and CLOSED on Sunday AND Monday for no reason. With the average person getting to work before they open, and getting off way AFTER they open, I just want to know who in their right mind thought that these hours made any sense at all. Cancelling my account as soon as I can actually salvage the time of day to get there on time.

  Response from the owner

  Hello Kiana, thanks for sharing your feelings about the branch changes. We understand that changing the hours for our branches is a disruption for our customers. We are committed to making the transition as smooth as possible. As an essential service, we must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. We observe all Federal Holidays and Monday was Columbus Day/Indigenous People’s Day. Keep in mind you are able to complete most banking transactions online, through the app and at the ATM. We appreciate your feedback. ^Larisa

• N

  Niecy N
  1

  Bank is completely closed by 4pm on a Friday no one even in drive-thru or nothing. People with jobs cant even cash a checks or anything cuz they're closed by 3. Im truly thinking about closing my account & taking my money to a bank that's actually open til 5. Went to Numerous location & they closed too. Count your days Us Bank. highly recommend taking your money elsewhere.

  Response from the owner

  Thank you for taking the time to share your feedback, Niecy. We understand the changes in operation are a disruption. We're trying to make the transition as smooth as possible. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Ryan

• D

  David Collins
  1

  I've never had so much trouble trying to open an account. Short staffed so no appointments available.

  Response from the owner

  We apologize we’ve let you down, David. Please know it is never our intention to leave you feeling this way. We hope you were able to open your account. Keep in mind, you can also open an account online or by calling our Relationship Banking at 800.444.1244. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 5368. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• A

  Andrew Kuker
  5

  I dont normally do this but after the experience I just had I feel I have to. I called the us bank branch off of 37th and topeka blvd feeling kinda stressed due to me having a mortgage and virtually no way to pay it atm. Jordan is who i had the pleasure of talking too. He was kind, professional, and honest. He recommended phone numbers to call, different routes I could go finantally and guided me with step by step instructions to help and he stayed after hours just to help people like me. It is so hard to find great customer service these days, especially during a catastrophe. I would recommend this bank to everyone. I am a very satisfied costemer.

• J

  John Birney
  1

  Why does a bank close at 3pm before most people even get off work this is some BS thinking about switching to a bank that actually has normal hours

  Response from the owner

  Thank you for taking the time to share your feedback. We understand the changes in operation are a disruption. We're trying to make the transition as smooth as possible. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Ryan

• B

  Barbie
  4

  Friendly staff but super super slow. Several times the drive thru tellers have been more interested in carrying on their personal conversations than helping the customers.

• J

  Jenna Tinkel
  1

  Slowest drive thru banking. Second time ever having to come here and second time waiting 20+ minutes.

  Response from the owner

  Hello, Jenna. Thank you for giving us your review. We completely understand how long wait times can be frustrating. We would like the chance to talk with you further about your experience and help in any way we can. Please email your phone number and reference #8629 to us at [email protected] and we'll call you within 2 business day. Thank you. ^Rick

• B

  Bryant Emerson
  5

  such nice and helpful knowledgeable bankers would not think of switching because of this branch location

• J

  Jeff Luoma
  3

  Guess 9:00 is a suggested open the doors time🤔

• N

  Nick Manning
  5

  Very helpful staff, always glad to help out.