U.S. Bank Branch E Main St, Medford

U.S. Bank Branch Reviews

• I

  Isaac Layzell
  1

  Very very very poor service. Our teller was Caroline Walker. She was rude to my wife the second she walked into the building, and she was feeling a strong sense of racial discrimination. She didn't believe my wife was the same person as was on her driver's license, asked for her ssn to cash a check, then claimed that she lived in California when it clearly stated on her license that she resides in Oregon. Which shows that she never even took a good look at the ID in the first place. Would never step foot in this branch again, and in my opinion it should be shut down. Would give 0 stars if I could.

  Response from the owner

  Hello Isaac, thank you for taking the time to share the recent experience your wife had when she visited the branch. We’re happy to discuss your concerns and help in any way we can. Please send us an email to [email protected] with your phone number and reference number 3873, and we will reach out to you directly. If you need more immediate assistance, bankers are always available to help by calling 800.872.2657. All the best, ^Kim

• R

  Rob Underwood
  1

  US Bank used to be a great bank, now I'm switching to Umpqua Bank as of today. No branches are open, the ones that are open are slow as molasses, their computer system is never keeps my information updated. Commercial account managers don't even know what credit cards for me to use. I'm over it I'm switching back to a local bank that actually knows what they're doing.

  Response from the owner

  Hello Rob, Thank you for taking the time to reach out with your review. I'm sorry to hear that you've decided to change banks. If you'd like to discuss your recent experiences or if there's anything we can assist with, please send us an email at [email protected] with your phone number and reference number 9509. Once we receive your number, we'll give you a call within 2 business days. We hope you'll allow us an opportunity to assist. ^Caitlin

• B

  Ben DeShane
  1

  Charging me 5$ a month just to have an account with you is bad business and you should stop.

  Response from the owner

  Hello Ben, If you have any questions regarding your accounts or fees, please feel free to reach out to our customer care team by calling 877-654-4918. They would happily address any questions you have. Kind regards, The U.S. Bank Social Media Team

• v

  vettedan Vetteworks
  5

  Excellent service setting up my personal and business account.