U.S. Bank Branch S Cass Ave, Westmont

U.S. Bank Branch Reviews

• K

  Kyle C.
  3

  I've come here few times but they need more people there to help customers get things done. It's frustrating for us. I thought the they knew better but i guess not. I hate being behind with deposits that must be done before end of every month but it's hard. I know they are trying their best.

  Response from the owner

  Hello, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. Kind regards, ^Kortnee

• A

  Ana Andjelic
  1

  The worst bank. Uneducated people with poor communication skills working there. They dont know the difference between personal and business accounts. Bad attitude and very rude employees. Avoid this bank!!!

  Response from the owner

  Thank you for taking the time to leave us a review, Ana. We'd like to address the concerns you voiced. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 1583. We look forward to hearing from you. ^Michael

• C

  Colin Kurimay
  1

  Worst service at a US Bank. The people working here have a lot of attitude and seem to be always in a rush to get you out of the door and they never care about you as a guest. There needs to be better service and not so much attitude given off to the customers. I notice they don’t seem to talk to each other because they all say different things when you ask them a question. If you are the owner please do something about this clearly these people don’t like their jobs

  Response from the owner

  Good morning Colin. Thanks for taking the time to share. We are so sorry to hear you have less than satisfactory experiences with us at this location. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 1596 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• J

  J U
  1

  Terrible customer service. The banker who was working on April 1st was very rude and demeaning. It was more than an hour before close and she yelled across the lobby that there would be absolutely no way she could help us we'd have to go to another branch or come back tomorrow. I can understand if you are busy (she was currently working with a couple with no one else waiting), but there is a right way and a wrong way to speak to people and this was the worst possible way.

  Response from the owner

  Thank you very much for reaching out and for providing us with your review. The behavior you've described is concerning and we'd really like to speak with you about your visit. Please send us an email at [email protected] with your phone number and reference number 1315. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance^Caitlin

• M

  Martin Vlcek
  4

  Bank staff was very helpful but saving rates are too low.

• J

  Jon Babel
  1

  Normally as a platinum member I would love this bank. However had to go inside to do withdrawal as atm has limits. Teller greeted me was friendly and conducting my transaction when she started comenting on the level status of all my accounts. I asked her to just finish transaction and not to touch my acounts. When a younger teller two stations over made a remark directed at me for sounding snooty. I turn a attempted to put in her place when the barage of angry remarks Started to come out of her. I replied this is why I don't like coming into branches. Thinking of closing all my business and personal act now with this bank after 30yrs of banking here

  Response from the owner

  Hello Jon, Thanks for reaching out and for bringing this to our attention. The behavior you've described is very concerning and we'd really like to speak with you about what happened. Please send us an email at [email protected] with your phone number and reference number 1274. Once we receive your number, we'll give you a call within 2 business days to assist. We hope you'll allow us this opportunity to help. ^Caitlin

• M

  M. T.
  1

  This branch is either unorganized or incompetent-- I deposited a check for a large sum of money into my checking account. Per US Bank policy they held the money for a period of 7 days, they did this by crediting my account the X amount and then subtracting X amount from my account. The problem is that they subtracted this amount twice! So this resulted in me having a -X amount in my checking account!!! I called this branch to ask why this occurred and they have their lobby phones turned off!!! I called the Bolingbrook branch and they were able to resolve the issue and said that US Bank has a new system that automatically deducts the hold amount-- apparently this branch did not get the memo and manually deducted that amount as well...meanwhile I could have been bouncing my mortgage payment or other checks...

  Response from the owner

  We’re so sorry we’ve let you down in providing exceptional service, M.T. It’s never our goal to leave you feeling like we cannot be trusted. If you'd like to speak with us further about your experience, please send us an email with your phone number to [email protected], including reference number 8358. One of our Ambassadors will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• M

  Mariam S
  1

  I would have agree with the other comments that this branch needs more staff and more useful staff to be exact . I also had a situation with the private banker Lisa who was directly on her cell phone during our conversation. I had to keep stopping her during her texting process , she couldn’t focus on my questions . Why is this lady still there if she isn’t doing her job ? I will pass on this location from now on .

  Response from the owner

  Hello Mariam, I am sorry to hear of the poor experience you recently had. Putting you as our customer first, and making you feel valued is very important to us at U.S Bank. We would like the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #5189 to us at [email protected] and we'll call you within 1 business day. Thank you. ^Rick

• H

  Hala Fahim
  5

  I gave it a 5 star just because of Jumana the banker. Without her I would give this place a 1 star for slow service, and lack of employees, but she makes everything work. She is very friendly, fast pace and very professional! Best employee there! She deserves a raise.

• M

  Melanie Sullivan
  4

  The customer service at this bank is always outstanding. The women who opens accounts is very professional and helpful. She even fixed my account when the home office customer service messed it up. I just wish US Bank would send her some help. She's the only one there opening accounts and doing home loans.