U.S. Bank Branch Main St, Miles City

U.S. Bank Branch Reviews

• Z

  Zee S
  1

  definitely need to get the branch manager some training in customer service or completely replace the branch manager. Major attitude towards a customer trying to cash a check. Passing thru as I am a truck driver. Stopped in to cash a payroll check and the teller who claims to be the manager wouldn’t cash a check. I have cashed hundreds of checks at us bank across the country. I was polite and asked if she could contact the check writer to verify the check and then was told I would be escorted out. Unbelievable experience. Escorted out because I asked if there was something that can be done so I can cash the check. I will be returning to the bank with the same check and I will be recording the encounter next time. It’s a shame to treat a customer such way especially someone who was polite from the start. Negative stars.

  Response from the owner

  Hi Zee, thank you very much for taking the time to leave your review. I'm sorry that your visit to the branch left you with a one-star experience. Is there something about your visit that we can look into or address? If so, please send us an email with more details and your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 3534. Once we receive your phone number, we'll give you a call by the end of the next business day. Thanks again. We look forward to hearing from you. ^Michael