U.S. Bank Branch W St Germain St, St Cloud

U.S. Bank Branch Reviews

• I

  Ian Stocco
  1

  I just went through the drive thru and I placed my DL, bank card, and a check for deposit in the drive thru send tube. I was in the 2nd lane because of the vehicle in the commercial lane. (My lane). I hit the send button and waited for the teller to come over the intercom. No response. I observed the man next to me fiddling with his wallet and putting papers away inside his vehicle. Thinking that they are short handed and just finishing up with his transaction. Just done the man pulled away in time for me to realize that there was nobody inside the bank. I checked online before going to town and made sure that they were open and the website said that the drive-thru is open until noon. They now have my driver's license, my bank card and a check endorsed with my signature for somewhat of a large amount. I now have no driver's license no check card and no money. Not happy.

  Response from the owner

  Hello Ian, I am sorry to hear that the branch is closed and your ID and documents are stuck inside. I have sent an email to the branch manager so they are aware of the situation when they get into the office on Monday. I recommend that you call them first thing on Monday morning to also let them know and ask that they place your ID, check, and debit card in the vault until you are able to visit the branch. You can find the branch phone number at usbank.com/locations. I hope this matter is quickly resolved for you. All the best, ^Kim

• T

  Tricia Johnson
  5

  We like to tell you about great customer service experience we had at the St.Cloud main branch on Wednesday 8/26/2020. After a frustrating morning with a couple of other banks ( my husbands. We went to drive up and hand a nice teller who helped us. This is the reason I will continue to bank with U.S.Bank.

• J

  Jamila Bechar
  1

  I went to open an account and there was no one to help me and when some lady finnally showed up she told me to wait 5 minutes n ended up waiting 20 minutes and no one helped. Customer service is horrible and they are very slow now I'm at the other location and still waiting...

• B

  Becky Clayton
  1

  Why arnt the hours normal? Why should I have to drive all the way back over there taking time off from work to go to the bank??? And not open on weekends at all? How INCONVENIENT

• A

  Andy Anderson
  5

  Becky and I haven't had any bad tellers ever when I came in angry. They listen to me,fou fo the problem and fixed it.

• N

  Nathan P
  1

  Horrible customer service. Even the manager didn't seem to care nor was knowledgeable about my concerns. If they continue to treat their customers like this they will not be in business much longer. It blows my mind how a few bad employees attitudes can literally cost a company tens of thousands of dollars in lost revenue. Should have made the switch sooner.

• B

  Brody Hagemeier
  5

  My favorite quality about this bank is the annual Nativity scene they display. Such a great reminder of what the Christmas season is all about!

• C

  Connie Alman
  5

  I have never had a problem here. Everyone has been very nice with great service.

• J

  Joel F
  5

  Excellent staff. They do everything possible for their customer. Keep up the hard work

• M

  Mis Anonymous
  1

  Stay away from this location. Psychopath employees make up false accusations and lies to seek attention. Do NOT bank there.