TwinStar Credit Union Aberdeen E Market St, Aberdeen

TwinStar Credit Union Aberdeen Reviews

• D

  Deanna Watson
  1

  If I could give 0 stars I would. I switched to them with this false sense of them being a decent bank. WRONG. Customer service is awful at all of their locations. They aren't straight forward with their policies at all and put your money "on hold" for weeks on end and if you question it, you get a snotty answer about how you had other banking options. Having my identity stolen and dealing with fraud was easier than using this bank. Save yourself the headache and find a better bank.

• J

  Juan Venegas
  1

  “Go do it yourself.” Can’t even assist with a wire transfer. Why do I even have an account here?

  Response from the owner

  I'm sorry we were not able to help you. I'm not sure if this was an international wire transfer, which we are unable to process. If it was domestic, please let me know so I can alert the branch to the mistake.

• s

  steve arnold
  1

  Got a car loan from them. Made the mistake of not turning on my insurance until 14 days later... they charged me a $800 fine and increased my monthly payment by $145 with no way to change it even though I now have insurance. It will basically cost my double for the vehicle. Needless to say, I'm refinancing with another bank, closing my accounts and dumping these robbers.

• M

  Melisa Paulluvuuyyy
  1

  Would not let my elderly mom in to do her banking was told to use the drive thru. She told them she can not reach their response was she could walk thru. If you are opening an acct or want a loan then you can go in. Way to take care of our elderly and your customers. My mom is 75 and walks with a cane. Shame on Twin Star. We are in phase 2.

• r

  ronald smith
  5

  I was trying to get a car loan with large downpayment with rebuilding credit. All other financial Institutions didnt go below 12%. Twinstar with no account offered 5%. Then before I even mad first payment the dropped the interest rate a little more. Great impression.

  Response from the owner

  So glad we were able to help and glad to have you as a member of TwinStar!

• i

  iam R0512
  1

  This bank stole $180 in overdraft fees from my account. They constantly steal from my account due to terrible banking practices. Will be switching banks VERY soon. It happens nearly every week. I will boycott this bank and do everything i can to discourage people from joining. You people should be ashamed of yourselves. Can't wait for #PostalBanking.

• H

  HAL 9000
  1

  Haven't had any Experience with this Establishment. But just walking by,.. You can SEE EVERY COMPUTER SCREEN. I would think you Wouldn't want the Screens Facing the Windows. But I'm not an Expert in Identify Fraud. And Yes. I thought about taking a Picture. But Anyone Can...

  Response from the owner

  Thank you for bringing this to our attention. We have taken your comments to our District Managers and have started to address your concerns accordingly.

• R

  Rayyon Adolphus
  1

  Twinstar can’t answer a phone don’t go thru them been on hold for nearly two hours

  Response from the owner

  We are so sorry for your hold time. We are experiencing a high volume of calls. If you leave your call back number, you will put into a queue that will keep your place with all calls so you don't have to remain on hold.

• P

  Paul Bailey
  5

  Everytime I go in twinstar the customer satisfaction is really great it's like I'm in and out with a smile on my face.

• n

  nathan howard
  5

  I love this bank from the tellers to the loan department. Were other banks don't help with how you invest your money this bank cares who you are and work to earn your business.