KeyBank N Broadway St, Aberdeen

KeyBank Reviews

• W

  Wackiekat Sunshine
  4

  Evelyn is the best! She worked with me all day on an issue and was polite, professional and very caring! She gets a 5*. She had a co-worker who interfered with our process and the co-worker was rude and dismissive! Keep up the great customer service, Evelyn! You rock!

  Response from the owner

  Good Morning, thanks so much for the 5* rating and review for Evelyn. I'll be sure to forward this to her along with her manager. Hope you have a great day!! ^LH

• B

  Bronzed Wolf
  1

  One of THE WORST experiences in banking I have ever had! Have been waiting nearly a year for a new debit card. They've sent me 4 that are either in someone else's name, they don't have record of or they just don't work. They charged me for statements that I have never received, even though I stopped in the bank more than 8 times to resolve this issue, they took fees out of my accounts for never sending the statements I was charged for TWICE! They put them in 'safekeeping' for me for $10 per month PLUS an $18 monthly fee on my account. No records of my banking for me, they just kept my stuff safe for $28 per month. But hey, I cannot get those safe kept items unless I pay again. ONE EVIL BANK! RUN AWAY FAST...that is EXACTLY WHAT I AM DOING! Sadly it wasn't fast enough!

  Response from the owner

  Hi there, we're very sorry to hear about the poor experience you've had. We'd be happy to look into what's going on. Feel free to send us more information, including your full name and phone number, to us at [email protected] ^ JJ

• J

  Jacob Hutchins
  1

  This branch is an embarrassment to the Key Bank organization. I cannot believe the level of incompetence I've had to deal with concerning everyday tasks. The only person that has any notion of customer service is Valerie. The lead teller, Stacey, only does what's best for the company and the branch manager/finance manager is another company man that doesn't care for the patrons at all. I'm done. Ever since Heather left, I've dreaded even pulling into the parking lot.

  Response from the owner

  Hi Jacob, This certainly isn't the type of post we like to see and if you would care to let us know what happened, please send an email to [email protected] including some details along with your full name and phone number, so we can get in touch with you. Also, please reference case #35677 ^LH

• J

  Jayson Maxwell
  5

  Fantastic customer service. Laura Pezzola spent plenty of time with us as we opened our business account. She answered every question I had, making sure I understood each step of the process, making it as painless as possible. Very satisfied with the services I was provided and will continue to do business with them.

  Response from the owner

  Hello Jayson, thank you for the 5-star rating and review! We appreciate your feedback and will pass this along. Hope you have a great day! ^PR

• K

  Keith Reynolds Reynolds
  1

  The ATM at Aberdeen WA malfunctioned and $800.00 from a withdrawal was sucked back into their machine. After following their long process to be compensated, their processing department denied their machine ate my money. I have witness and will be forced to take the bank to small claims court. Total scam of an operation.

  Response from the owner

  Hi Keith- This is not the experience we want you to have with us. Please email us at [email protected] with your full name, zip code, and phone number (please do not include account numbers). Please use Case #62355 in the subject line. We will reach out within 2-3 business days. Thanks ^KC

• J

  Jason Treichler
  1

  Awful. Cash a paycheck and get a week long hold on it. Last month, they only put a 1 day hold on it. Said due to repeated overdrafts in last 6 months. There have been 2. And both of them were from atm fees charged AFTER I had sufficient funds for the purchase that put me over. In fact, one of the only ways my account can be overdrawn is by them themselves charging fees WEEKS after atm use. It's a basic account that's very hard to overdraft. And now has had over a grand in it for months now and this is how u treat customers like that? I totally woulda understood it but why not last month? Why last month was it only a day? Now I cash it a week after the date on the check and have to wait ANOTHER week. I called to try settling the issue and they still are on the side of ridiculousness. So stuck going ANOTHER week without my paycheck. Even being a customer for a year, I'm not trusted and I'm a delinquent. No overdrafts that were my fault this year yet u pull this $&i/ on me. Not to mention, no temp cards like every other bank does if u lose or waiting on your first card in the mail that takes 7-10 business days. Had to deal with both of those, except I had fraud on my account instead of physically losing my card and had to wait over a week for my new one. If the hold isnt released, which the person on the phone said it wouldn't be, I'm done. I've put up with more than I have anywhere else so why stay. Had my credit union account for over 10 years and never had to deal with garbage like this. Ever.

  Response from the owner

  Hi Jason, What you described certainly sounds frustrating. I'd be happy to take a look at the account for you, however, please know I am not able to remove any holds that were placed. If your job offers direct deposit, that would be a way for you to avoid the hold going forward. If you have any questions, please send an email to [email protected] including your phone number. Also, please reference case #29310 ^LH

• Y

  Y Kos
  5

  Large bank for small town, reminds you that Aberdeen/ Grays Harbor was a place of thriving businesses at one point. Wasn't able to reach teller using drive thru system, teller inside was nice and took care of transaction easily.

  Response from the owner

  Hi Yuriy, Thanks so much for the 5* rating and review, it's really appreciated. Let us know if you ever have any questions/concerns, we're happy to help. ^LH

• A

  Alisha Betancourt
  1

  This bank is awful. They don't give temp bank cards when you first open, they don't let you use your money right away, they charge you to take money out, they charge you $25 to close the account before 30 days, puts holds on your account without notifying you etc etc. I have had this bank for less than a week and I've already had this much trouble. CAN'T WAIT TO CLOSE MY ACCOUNT! They also franked a money order twice so it couldn't be cashed at a post office. DO NOT BANK HERE!!

  Response from the owner

  Wow, Alisha sounds like you didn't have a good experience. I'd like to find out what happened to make you feel this way. If you could please send an email to [email protected] including some history of what happened along with your phone number so I can call you. ^KeyBank Customer Care

• J

  Jennifer Roetcisoender
  1

  This bank and their merchant services are a joke. They have overdrawn our business account with charges that we were never told about. We were told there would be help 24)7. Not true. Nobody ever calls back.

  Response from the owner

  Jennifer, I’m sorry to hear you’re having this experience. Please email us at [email protected] with your full name and business name including a contact phone number and zip code. I would be happy to forward your response for review. Thank you. ^JL

• M

  Marshall Brock
  5

  Miss Valerie always takes care of me and the business that I work for! I am from out of town but she is usually the one that helps me. The Customer service is much appreciated!!!

  Response from the owner

  Thanks for taking the time to review us and speak so highly of Valerie! We'll be sure to forward that information on. ^ JJ