TrustTexas Bank Central Plz, New Braunfels

TrustTexas Bank Reviews

• M

  Michael Singleton
  5

  Excellent customer service at the location a Creekside. Vanessa took the time to walk me through the banking app, which is harder for non tech savvy people like myself. I cannot recommend them enough.

  Response from the owner

  Thank you, Michael! We love hearing about our great customer experiences!

• H

  Heather Ross
  5

  I absolutely love this bank!! I was a member of a large chain bank for 17 years- never once did they help with anything, and they charged for EVERYTHING! 17 years, no customer loyalty at all. Husband convinced me to switch us to a smaller bank, I’m so glad we did! Very friendly and very helpful! Thank you!!

  Response from the owner

  This review made our day! Thank you for taking the time to give us feedback. We love to hear from our customers! Sincerely, TrustTexas Bank and the New Braunfels Branch Member FDIC

• J

  Julia Hunt
  5

  Great service, friendly, helpful tellers, the loan officer was very pleasant and knew this area. I prefer building a relationship with a local bank to do local business. I always go inside because I like to meet the people handling my money face to face. I like this bank.

  Response from the owner

  Thank you! We believe in relationships - not just banking! We love hearing about our customer experiences and appreciate your feedback and kind words. Sincerely, TrustTexas Bank and the New Braunfels Branch Member FDIC

• J

  Joe Colling
  1

  It used to be a good bank. I originally rated it 5 stars a few years ago.... Over time, things at that bank have changed. Now the bank staff seems very uppity, snooty, stuck-up, unfriendly, etc. Lynann is the worst. She is cold-natured and unfriendly. I don' think she knows how to be nice or smile......I feel negative vibes/energy from her.... I was talking with her one time (when I had lost my debit card), and so I was making a joke and thats it.....She never responded to what I was saying; She never even gave me eye contact - She retained an emotionless straight face; She ignored me as I was sitting at the desk across from her talking to her. Its like that EVERY TIME I have ever dealt with her, too.....I don't like dealing with people like her; I don't like unhappy, unfriendly people, so I'm definitely changing banks.

• J

  John Cheek
  5

  I LOVE Trust Texas Bank! I've never seen a bank go above and beyond like they do. Everyone there is so incredibly nice and friendly to me. Wish I could've found them sooner :)

  Response from the owner

  On behalf of TrustTexas Bank and the New Braunfels branch, we would like to thank you for your feedback. We appreciate the kind words -- TrustTexas Bank Member FDIC

• I

  ILDA ROMERO
  5

  I had to rate my great experience here! The staff was really friendly. I was greeted and helped in an efficient manner. Glad I am with TrustTexas now!

  Response from the owner

  Thank you for your review! We are happy you enjoyed your experience at our New Braunfels branch. We are here to serve you and appreciate your feedback. Sincerely, TrustTexas Bank and the New Braunfels Branch Member FDIC

• D

  DM S
  5

  Great people, very friendly and helpful!