TruStone Financial Credit Union Ne Central Ave, Minneapolis

TruStone Financial Credit Union Reviews

• r

  raelinda brown
  1

  I’m strongly thinking about moving toward closing all 3 accounts with this credit union. I have made every credit card payment on time account always has a positive balance never over drafted. Been building my credit and have a car I am making payments on which currently is a high interest rate. You would think being my credit union they would help n want to refinance my vehicle. But any time I have applied for any type of loan with this company they have always denied me for everything. You would think them being a credit union they would help with building credit and credit consulting. But they don’t!

• M

  Minnesota United States
  1

  I lost my credit card with my wallet a few weeks ago. I tried to report it from application but their application doesn't have an option. So I called and talked with someone for hrs. She disabled my card but never sent me a free replacement card. If I want to compare truestone with US bank .. I used US bank application and report a lost credit card. They sent me a free replacement card within a week with no charges. That's why the bigger banks have better service than smaller cu.

  Response from the owner

  Hello. We are sorry to hear you are disappointed in your experience. We will be sure to share with our Digital Banking Team that you'd like to see a "Report Lost/Stolen Card" feature. If calling after hours, we can assist with lost/stolen cards, but we can only send new cards during business hours. Please call us at (800) 862-1998 during business hours, or visit any branch near you to receive a replacement card. We are always looking to improve and would like to follow up with you and learn more about your feedback. Can you please email us your contact information at [email protected], so we can follow up? Thank you.

• R

  Rosy Simas
  2

  Since purchasing my account from FireFly credit union the customer service and banking policies have gone down the toilet.

• F

  Fran Juarez
  2

  Tried opening an account. Had forms of verification except for a bank statement since it hadn't arrived in the mail yet. They asked for my lease and I had it on my phone. But for reason since I moved there in August it wasn't valid. It had to be within 60 days for it to be accepted. Never have I ever heard of such an arbitrary requirement just to open a checking account. Not sure if I will be returning here.

  Response from the owner

  Hello Matthew - We are very sorry that you have been disappointed with your TruStone experience. We're always looking to improve and we'd like to follow up with you and learn more about your experience. Can you please email us your contact information at [email protected] so we can follow up? Thank you.

• c

  cman759
  1

  I used to bank with firefly. Trustone took over march 1st. It is now April 26 and I still have not received my new trustone cards. I have called 4 times and everytime(after holding for 20 minutes+)they assure me that the cards are on the way, or transfer me to another department that also insists that they cannot mail my cards. Beyond frustrating, I miss firefly, and am unable to recommend this bank to any besides those that I wish to inflict a hellish amount of annoyance and disappointment.

  Response from the owner

  We are sorry to hear about the troubles you have been facing and we apologize for the inconvenience. Could you send us an email with your contact information to [email protected]? We will look into this for you and have a representative reach out directly. Thank you.

• B

  Brandon Sullivan
  1

  I've been with TruStone for about 3 years. I switched over from a national bank and knew I'd be trading some of the efficiency from the well-oiled machine to something with less of a budget. But I have been sorely disappointed with working with TruStone. They've pushed me into checking accounts with $300 minimum balances, frozen my credit card without any notice or cause, stumbled over address changes for multiple weeks at a time, and really messed up my first ever auto loan. It takes them a long time to get back to you via secured email, their loan officers and managers have been either uninformed or displayed terrible customer service when working with them on things. I strongly advise anyone who is considering a credit union, don't choose TruStone. I'm actively looking for a new one myself.

  Response from the owner

  Thanks for the review, Brandon. We're sorry to hear you have had difficulties with your credit card and auto loan, and we would regret to lose you as a member. We're having someone contact you to see if we can help resolve some of the issues you've had.

• D

  David Mendolia
  1

  You're fooling yourself if you really think the service here is different that a more mainstream bank. There's nothing courteous about courtesy overdraft. I closed my account 2018 after banking here for more than 20 years because they refused not to waive $60 in fees on my account after numerous similar issues were resolved without a fuss. The manager quite condescendingly noted that if I "don't have the money I should go to the loan department."

  Response from the owner

  David, thank you for your message. We pride ourselves on providing excellent service and are sorry to see your expectations were not met. If you’d like to share additional details about your experience, please email us your contact information at [email protected].

• A

  Alyssa Gogil
  5

  I do not have anything bad to say about this location. Since I have applied an account to whatever transactions I needed to make onsite, online, or over the phone, TruStone has always exceeded my expectations. Thank you all so much for the work that you do.

  Response from the owner

  Thank you so much, Alyssa, for your review and kind words! We look forward to serving you again soon!

• A

  Anthony Davis
  1

  Had a very unpleasant visit to this branch today. Not only was the staff unhelpful to the point of bordering on being rude, a teller removed their mask during the transaction while interacting with me. This is an absolutely unacceptable and irresponsible lack of commitment to pandemic guidelines and customer safety.

  Response from the owner

  Thank you for your review, Anthony. We strive for excellent member service, so we’re very sorry that you had an unpleasant experience at our branch. The mask incident has been addressed with the employee. We would appreciate the opportunity to learn more about your experience, so if there is more you would like to share with us, please email your preferred contact information to [email protected] and a staff member will follow up with you.

• A

  Alexander Tien
  5

  I had a terrific experience getting an auto loan from TruStone. Mitch and Ethan were really great to work with, and they never pressured me into doing anything. Very honest atmosphere and culture, will definitely recommend to others.

  Response from the owner

  Thank you for the 5-star review, Alexander! We pride ourselves on providing excellent member service, so we are delighted to hear you have had a positive experience! Consider visiting ReferTruStone.com when you recommend us to others – you could each get $50!