Trustco Bank NY, Saratoga Springs

Trustco Bank Reviews

• K

  Kate Wuerstlin
  1

  Just ignore the hours they have posted outside their drive up booth. Sign stated a closing time of 3:00 on Tuesday’s. I pulled up at 2:53 and the curtain was down with a woman peeping from behind it. Absurd. Time to switch banks I think!

  Response from the owner

  Kate, thank you for taking the time to reach out to us. We are sorry to hear about your experience. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-4110 with any additional details. - MD

• S

  Spencer1316
  2

  Only reason I'm not giving one star is because a manager at this location has always been friendly outside the workplace and always had associates break change. I'm not sure if the manager has changed since my last visit, but now this branch wont break change for fellow mall employees/companies. I find this to be extremely disrespectful considering most places in the mall offer a mall discount to anyone who works at this bank, but the bank wont help them out unless they have an account. Today, I entered looking for change (only bills nothing rolled) and the teller wouldn't even hear me out since I personally dont have an account well eating her lunch on the counter. I returned to my place of work and informed my supervisor who does have an account there and she was not pleased since she cant leave the store during business hours. I suggest changing policies or hiring people who are willing to help fellow employees.

• K

  Kaylista Kaylista
  1

  Locked my account because they said my adress was wrong in the system causing mail to get returned. No notice on the online banking and then couldn't correct it the same day. This is after being a customer with no changes for a decade. Took staff forever ro figure out why the money wasn't available too.

  Response from the owner

  Providing excellent customer service is something that we strive for every day. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-3110 with any additional details. -KS

• D

  Danni Lu
  1

  Horrible Customer service. They seem very nice when I call but instead of trying to find a solution they ask for my phone number and tell me they’d call back, and never hear from them again. I’ve had an account with them for years and still I get bounced so easily. They really need to try harder. Would not recommend.

  Response from the owner

  Danni, providing excellent customer service is something that we strive for every day. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-3110 with any additional details. -KS

• A

  Allison Printy
  1

  I literally have been calling all day the worst service ever they kept saying I will call you back nobody did then they had me on hold for 26 minutes then hung up so now I’m gonna have to call corporate and other places so I can have my $163.07 back, DON’T EVER GO THERE! They will not put your money in your account when you give them your check

• P

  Panhandle Productions
  4

  Helped me out in a bind. Was greeted by manager in a great manner. Enjoyed my brief visit here but prefer my local branch.

• E

  Edie King
  5

  Met the new manager. He’s very knowledgeable and polite. His name is Jay Kelly. A very nice gentleman.

  Response from the owner

  Edie, thank you for taking the time to leave this review. Providing excellent customer service is something that we strive for every day; and we are glad to hear you are enjoying your banking experience! -KS

• C

  Caleb
  1

  How hard does a bank branch have to try to get such low reviews? After walking out of there i wasn't surprised.

  Response from the owner

  Caleb, providing excellent customer service is something that we strive for every day. Please contact our Customer Service Department at 800-670-3110 or stop in to a local branch to provide us with more information so we can address your concern. -KS

• D

  David MacIntosh
  2

  Hidden fees everywhere, will not post paychecks or cash immediately unless you ask and make sure they do it. Don't waste your time.

• J

  John Dough
  1

  No ATM at the branch out by the road. Only tellers. Total stupidity. And the ATM inside the mall is always out of order.

  Response from the owner

  Providing excellent customer service is something that we strive for every day. We take all customer concerns seriously and will look into the ATM at the full-service branch location for you. Please contact our customer service department at 800-670-3110 with any additional details. -KS