Trustco Bank NY, Clifton Park

Trustco Bank Reviews

• C

  Colin Smith
  5

  Everybody here is extremely friendly and eager to help. You can tell they work well as a team and genuinely care about their clients.

  Response from the owner

  Colin, thank you for taking the time to share your review. We are glad to hear you are experiencing top-notch customer service! We look forward to being your Home Town Bank for many years to come. - MD

• B

  Boonz
  5

  Some businesses use slogans stating that they are “home town” stores ... this Trustco branch really is. EVERYONE at this branch is ALWAYS kind, considerate and willing to go beyond expectations. Their considerate, positive personalities are very much appreciated in an increasingly impersonal world.

• M

  Markus Snedaker
  1

  This bank is by far the worst bank I have ever dealt with in all my 50 yrs. I recently had a humiliating experience there and was totally degraded by the head manager and cashier. I am a small business owner and cash checks in many of the local branch banks. When Trustco decided to charge non members a $5 fee to cash checks, I decided out of convenience to open an account (although my primary purpose was to cash checks without having to pay any fees; which I specifically explained to them when I opened this account). Most banks in the area will cash checks for non members with no fees (they only require ID). But due to the location of where we shop, I even convinced my wife to open her account there. The other day I went to cash a check and was told I was no longer a member. When I asked what happened to my account, they told me my account was closed because I had not been depositing money in my account (only cashing checks) and that I would have to pay the $5. They never told me when I opened the account I had to maintain a certain balance or make deposits. They were not making money off me, so they just closed the account. So right in front of customers, the head manager states that they were in the business of making money and that if I didn't like their policy, it was unfortunate and "too bad". After being degraded and hearing this, I told them that if that was their attitude, I would have my wife close her well funded account. In front of customers the Branch manager responded "we don't need your wife's money". My wife and I will never walk into this greedy, unprofessional bank again.

• C

  Carmelo Lento
  5

  Always polite go out of the way to assist especially the manager that there today.2/18/21

  Response from the owner

  Carmelo, thank you for taking the time to share your review. Delivering excellent customer service is one of our top priorities and we are pleased to hear that the Clifton Park branch is providing just that! -CB

• C

  Chuck Edwards
  5

  Great people. Very easy to work with and they handled my mortgage very well.

  Response from the owner

  Chuck Edwards, Thank you for taking the time to leave this comment. We are glad to hear that you are enjoying your banking experience! -KS

• K

  Kevin Beaulieu
  1

  Long wait times combined with staff that doesn’t care I will never choose trustco again

  Response from the owner

  Kevin, we are sorry to hear you are unhappy with your experience. Please contact our customer service department at 800-670-3110 to provide us with more information so we can address your concerns. -KS