Trustco Bank Main St, Hoosick Falls

Trustco Bank Reviews

• A

  Amy Hunt
  1

  Unprofessional! Opened account on Thursday & tried to set up online banking: it did not accept the data & would not go through. Told Jacob immediately & he said he'd make a change to make it work. Didn't work Friday, left message, no response. Talked to Online help on Monday-she didn't know why it didn't go through & said contact branch. Talked to Jacob again & he said he'd fix it. Went into the branch Tuesday to get him to set up the online banking. He couldn't do it & finally admitted there was a restriction on the account. Said he would have it lifted within the hour & he would call me & we would set it up together. Never called. Branch closed at 3 & he went home. No call. Still no online banking. I'm looking for another bank.

  Response from the owner

  Amy, thank you for taking the time to reach out to us. We are sorry to hear about your experience. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-4110 with any additional details. - MD

• K

  Kristin E
  1

  Extremely slow. Waited over a half of hour to open an account, horrible customer service, I'll take my business to the local credit union where my business actually matters.

  Response from the owner

  Kristin, thank you for taking the time to reach out to us. We take all customers concerns seriously and will look into this for you. Please contact our customer service department at 800-670-4110 for further assistance. -CB

• a

  aaron phillips
  1

  Was denied a home loan even though my credit score was a 698. Reasons for denial a credit card that I disputed because of fraud and was told I was not responsible for by the company and a car loan that I co-signed for that had delinquent payments even though the loan was paid off early. not right

  Response from the owner

  Aaron, providing excellent customer service is something that we strive for every day. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-3110 with any additional details. -SM

• e

  eileen smail
  5

  This is the best bank I have ever used ! The tellers are all super friendly and ready to help with any needed information whether it is for loans, savings, mortgage questions or just to check your balance.

  Response from the owner

  Eileen, thank you for taking the time to leave this review. Providing excellent customer service is something that we strive for every day; and we are glad to hear you are enjoying your banking experience! -KS

• D

  Dr. Janet Spitz
  5

  Very friendly and welcoming, I strongly recommend this branch and this bank.

  Response from the owner

  Dr. Spitz, thank you for taking the time to leave this review. Providing excellent customer service is something that we strive for every day; and we are glad to hear you are enjoying your banking experience! -KS

• A

  A L
  5

  I love doing my banking with this branch, its been an absolute pleasure.

  Response from the owner

  Thank you for taking the time to share your review. Delivering excellent customer service is one of our top priorities and we are pleased to hear that the Hoosick Falls Branch is providing just that! -KS