Trustco Bank Western Ave, Guilderland

Trustco Bank Reviews

• R

  Rachel Rudolph
  1

  This morning I went to make a deposit, I wrote my account number on the back and asked to deposit. The manager was really nice but the teller scolded me and rolled her eyes at me for not having a deposit slip. Everytime I come to this particular Trustco one of the tellers has an attitude.

  Response from the owner

  Rachel, thank you for taking the time to reach out to us. We are sorry to hear about your experience. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-4110 with any additional details. - MD

• T

  Tara Parker
  4

  I have been with trustco for a long time. I even worked for trustco years ago. I have a problem that I hope they will address and fix. I check my account often, sadly and embarrassing though ,sometimes when I know I have money in my checking, I will go grocery shopping and to my surprise, I end up having to put my stuff away due to my card not going through. Then the next morning I will check my account and it will be back to where I knew it should have been the night before. Now I am in the same situation. I have stayed with trustco for this long for a reason. They are more than friendly and I do trust them with my money, for the most part that is. . (jessica at 20 mall is my fav :) so is the teller that trained me her name isn't coming to mind at the moment, sry) I will see tomorrow if I am going to be staying with trustco when I go into my bank. Hopefully they can understand where I am coming from and take away my 35.00 charge I just got today when I should not be in the negative. I stayed with them through my many embarrassments of being declined for no reason at all, I just hope they are really the "home town bank" I believe they are and reverse that charge, As you can see I have given 4 out of the 5 stars, If i'm still a trustco member tomorrow I will be giving the 5 stars. As I stated before, I have dealt with their "glitches" before but never to the point of a 35.00 charge. I really do hope they reverse that. I hear of this new bank that is great all day every day from friends and family but I stay true to trustco. I hope I don't regret that decision, only tomorrow will tell.

• D

  Dylan Roemer
  5

  Diego the branch manager here is super helpful and the only reason I haven't taken my business to another bank. The man deserves a raise

  Response from the owner

  Dylan, thank you for taking the time to share your review. Delivering excellent customer service is one of our top priorities and we are pleased to hear that Diego at the State Farm Road branch is providing just that! -CB

• L

  Ladora Rowe
  4

  Employees in this branch always helpful and friendly when I go into this branch.

  Response from the owner

  Ladora, Thank you for the positive feedback. We always strive to provide the best customer service and offer the best products. AR