TruMark Financial Credit Union - South Philadelphia S Broad St, Philadelphia

TruMark Financial Credit Union - South Philadelphia Reviews

• l

  lor sivleng
  1

  The worse customer service and unfriendly staff. When you walk in, you feel like they are judging you, looking down on you. I went to make a new account and the staff had such bad Attitude. I decided to go to another bank. Million dollar account walk right outside the door. Sad thing is that they still didn’t know it. They too busy putting on their lipsticks.

  Response from the owner

  Lor - we are sorry to see your 1-star review. We'd like to be of assistance. Please email [email protected] with your full name and contact number.

• V

  Victor Maturo
  1

  The most ignorant rude representatives on the phone that can possibly be . They are so rude they hang up on you the loan dept is a disgrace the supervisor is worse then the representatives I have 4 loans out with this bank I will be shutting them all down today and moving them elsewhere 7 years with them I’m done they are a pure disgrace of a bank

  Response from the owner

  Victor - we are sorry to see your 1-star review. We would like to be of assistance. Please email your full name and best contact number to [email protected].

• J

  Jason Conner
  1

  I've been with this credit union for almost 5 years, and have brought in dozens of fellow employees and have personally had 4 business accounts...but am in the process of migrating my remaining accounts. They simply aren't a full service financial institution. Their online site and app are limited and always broken or malfunctioning, no one at the branch takes personal accountability for anything, and im currently standing outside of my branch at 3pm on a Wednesday and it is closed for no reason and with no notice. They just don't stand up to the many many many other options in the city for banking solutions. Im going to Chase personally since it has come into the city, and I have had great experiences there. Stay away from Trumark, I've spent more money and time dealing with their nonsense than anyone should.

• S

  Sean Son
  5

  Love love love this Location! Why do you ask?!? Because of all the awesome Humans in there!!! . The team here in South Philly is the bomb 💣. They provide soo much education and great connection every time! I never enjoyed going to banks until I developed such an awesome relationship with this team!!! My favorite banker has to be Nguyet!!! Always patient and I just love the fact she enjoys helping me navigate through the bank world. It can be overwhelming at times and I truly truly appreciate all her efforts to over deliver a great customer experience. Thank you Team South Philly. I owe you guys lunch! Seriously!!!!

  Response from the owner

  Sean - thank you for your 5-star review! Your kind words have been sent to our South Philadelphia branch.

• C

  Capri Devito
  1

  Usually a great experience but today was not. I had an over draft fee charged to my account because my money didnt become available until 5am and a charge came through alittle after 1am. If it's the same day you should not be charged in my opinion. Especially if its not my fault your bank didnt process all my transactions at once! Thought with covid especially you would have alittle more lead way. Nope didn't want to hear it today. I believe the man I spoke with was named Kevin.

  Response from the owner

  Capri - We are sorry to see your 1-star review. Your concerns have been forwarded to the appropriate department and someone will be reaching out to you.

• J

  John stephen.
  1

  They are a shared branch of my credit union from Florida, unfortunately they will not be my new credit union here in Philadelphia. I’ve been to several other shared branches with ease throughout the city and I was rather dissatisfied with the unfriendliness and rather rude attitude of my teller during some difficulty making a deposit.

  Response from the owner

  John - We are sorry to see your 1-star review. Your comments have been forwarded to our South Philadelphia branch manager. Please let us know if we can be of further assistance.

• C

  Capri Devito
  3

  Great bank but the worst customer service ever! I literally sit in the drive through for at least 15minutes each time never a quick experience! Also if you say you close at 6pm please do not close 5 minutes early as people rush to get there! This happens almost every week as I rush to pull up to the drive through.

  Response from the owner

  Hi Capri, We appreciate your feedback, and value your membership. TruMark Financial continually adjusts its staffing levels to ensure members receive prompt service. A staff member from the branch will be in contact with you to discuss concerns. We apologize for any inconvenience this may have caused.

• N

  Nicole Testa
  3

  Never had an issue in -store. Employees are friendly and the wait is never too long. However, there needs to be more ATMs. It is ridiculous to pay $4 to get money from non TMF machines. There is 1 ATM in south Philly!

  Response from the owner

  Nicole – Thank you for your feedback, we will pass it to the appropriate department. To get cash from your checking account when you’re not near a TruMark Financial ATM, you also have the option of selecting “cash back” when making debit card purchases using your pin number.

• G

  Gulf Seafood
  1

  Worse customer service place with stuck up employees. They were not friendly not all. Don’t waste your time here.

  Response from the owner

  We are sorry to see your 1-star review. We would like to be of assistance, please email [email protected] with your contact information.

• D

  Drew Ciccotelli
  5

  This has been my credit union for nearly 15 years now and they have never failed to treat me with respect and professionalism while handling my account.