Prudential Bank S Broad St, Philadelphia

Prudential Bank Reviews

• D

  David Foster
  5

  I had a great experience at this site. I came to open a free checking account, and I started off with me on my wrong foot (I had an obsolete drivers license) and I returned with my passport. We laughed about said outdated license, and I actually had fun as Krista opened my new account. Thanks for the laughs, and I look forward to seeing you guys again.

• M

  Maria Gallelli
  5

  Always recommending this bank to others! Service at the highest level, especially from Gabrielle Cacia! She is a great asset to their team.

  Response from the owner

  Maria - thank you so much for your kind words about Prudential Bank and Gabrielle - we agree on both points.

• T

  Thomas Joyce
  1

  Terrible customer service! Rude and disrespectful towards people with disabilities!!! Manager needs attitude adjustment and back to school to teach him how to respect customers!! If you have a disability, expect to be chased away instead of helped!!!

  Response from the owner

  Mr. Joyce - Prudential Bank has always supported Americans with Disabilities, which is why we need our parking spaces available for our patrons with disabilities. It seems you are not a customer of Prudential Bank and used our lot illegally to visit a neighboring business. Our lot clearly indicates that our parking spots are reserved for our customers. It also seems that you took up two spaces with one car, further impacting our ability to serve our customers.

• G

  Gerard Vernose
  1

  The new people that have taken over this bank are absolutely horrible staff turns around regularly there a note they are not accommodating to the long-standing customers after being with this bank for 40 years I plan to move

  Response from the owner

  Thank you for providing your feedback and letting us know about this issue, Gerard. Here at Prudential Bank, we set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. We assure you that all of our customers – both new and longstanding – are our number one priority. In order to properly rectify this situation and hear specifics on what occurred, please reach out to Vice President Financial Center Manager Deb Mirarchi at 215-389-2316 at your earliest convenience. Again, thank you for bringing this to our attention. We look forward to speaking with you!

• N

  Nicky Diciurcio
  5

  Great response time on some issues I had before , happy to go back!

  Response from the owner

  Hello Nicky - we are so happy you allowed us to remedy the situation. Your patronage is very important to all of us at Prudential bank.

• S

  Shirley Pezzetti
  1

  The people that work in this bank are horrible people! Don’t bank here you’re better off banking somewhere else!

• K

  Kelly Coffey
  5

  Always a pleasure. Very knowledgable and friendly staff.