TruMark Financial Credit Union - Doylestown W Swamp Rd, Doylestown

TruMark Financial Credit Union - Doylestown Reviews

• B

  Beth Mahon
  5

  The staff are helpful, mannerly and polite, reflecting an atmosphere of comforting knowledge. They did not try to rush you out the door. The result is referrals from my husband and I. We have our own business ( self employed since 1979 ). Referrals are the highest compliment.

• W

  Will Kadri
  5

  The Doylestown branch helped me close on my HELOC today and I must say it was the cleanest process from start to finish. Even opening a deposit account was smoother than any other institution I have been involved with in my life. Thank you!

  Response from the owner

  Will - thank you for your 5-star review! Your kind words have been passed to the Doylestown branch team.

• a

  annie silver
  5

  I've been a member for years. I usually interact with Karen and couldn't say enough to praise her. Professional friendly and always willing to help with anything I might need. I've interacted with others as well and everyone was very helpful. Sometimes you get a new person but their trainer is there to help the interaction go smoothly. I highly recommend this institution.

• T

  Touleau Tourrain
  5

  I entered the comfortable and inviting facility in Doylestown and was warmly greeted by the staff. I ended up dealing with Shane Golden , a person who clearly exceeded my high expectations. Superior customer service is rare these days. If you need it, while simultaneously receiving a competitive loan rate , I suggest you give this awesome team a chance !

  Response from the owner

  Touleau - thank you for your five star review! We appreciate your membership and will share your feedback with the branch manager.

• M

  Melissa Scheetz
  5

  Stopped in to do some business and was really pleased with the experience. Karen was very professional and I found her quite pleasant to work with despite the negative review another user left. She clued me in to some cost savings that I was not aware of and was patient with my myriad of questions. Both she and her colleague were so kind to take special care of my little boy who was suffering from the remains of a summer cold. He licked every last bit of that cherry lolly! Thank you, ladies! :)

• A

  Alan Warnick
  3

  I've been banking with these guys since they where Philadelphia Telco credit Union. I will start with some of the positives. The staff there is always friendly and nice, the automated bill payer service and PC/mobile banking is outstanding. I'd of given additional stars, but for two concerns. The drive up ATM machine really needs to be replaced. To me and my family members it only works right 70% of the time. Also, I know I'm being picky here but the coin counter is out of order too... All in all if they would change the ATM I'd give at least 4 stars.

  Response from the owner

  Alan – thank you for your review. Member satisfaction is very important to TruMark Financial. Your feedback is valuable and your concerns have been forwarded to the responsible departments. We aim to have these issues addressed. Thank you.

• M

  Mr. Berardine
  4

  They are a solid Credit Union. I've had no issue as of yet. The staff seemed friendly enough. They offer great security and decent services without a boatload of annoying fees. Plus they have free coffee. Score. Their app however has been nothing but a pain in the rear.

  Response from the owner

  Thank you for your four-star review. We value your membership. If there are specific concerns you would like to make us aware of regarding the app, please email [email protected] to let us know how to reach you to discuss further.

• C

  Carole Froehlich
  5

  Jillian Williams is not only an asset to TruMark Financial but she is also professional, knowledgeable, a leader in finance, and will assist you with all your banking needs. She explains clearly everything you need to know about banking loans, high interest on CDs, savings, and lower interest on all loans. Members of this bank are an important asset, not stockholders. BANK LOCAL, CHOOSE the BEST with Jillian Williams!

  Response from the owner

  Carole - thank you for the 5-star review and wonderful feedback. We appreciate your membership and will be sure to share your kind words with Jillian!

• R

  Rich Rusay
  2

  As a whole, the whole operation isn't bad. They have a couple of odd fees that makes keeping your account there slightly off-putting. I would have graded this review three or four stars if it wasn't for a teller named Karen who is both unpleasant and very difficult to deal with. Sad because everyone else there has been good.

  Response from the owner

  Rich — We are sorry to see your 2-star review. We’ve forwarded your concerns over to the Doylestown branch manager, Jillian N. She will reach out to address any concerns. Please let us know if we can be of further assistance, member service is important to us.

• B

  Billie Radosin
  5

  The best customer service ever. Very helpful staff with lots of patience.

  Response from the owner

  Billie - Thank you for your 5-star review. We appreciate your membership!