Truist Laurel Oak Dr, Naples

Truist Reviews

• H

  Hazard Engineer
  5

  Great customer service at this branch! After several attempts, this was the branch that came through. Curtis was very helpful. I had an issue and had called the 800 number, only to be disconnected after waiting 25 minutes. I set up a call-back appointment, and no one called. I finally called a couple local branches, and this was the one were a real live human picked up the phone! I came in after work, and sat down with someone that actually helped me! It was a trivial problem, but there isn't option in the phone menu that fit. My app didn't have the answer. One day, I hope banking finds it economical to put humans back in service, after the app let's us down.

• R

  Robert Gisselbeck
  1

  I've been a customer for over 10 years. Recently tried to access my online cash manager acount. After several attemps I called the help line. I waited on the help line for 19 minutes and 45 seconds. I finally hung up an I'm closing my account.

• J

  Jeff Anderson
  1

  Worst banking experience I have ever made! Sadly i can not choose 0 star rating but this bank deserves none! Sad !

• J

  John Tenney
  5

  Great customer service with an outstanding new team! This branch is top notch.

• H

  Hello !
  1

  Can't even call the branch, call goes to horrible automated system that can't understand English. Bad customer service.

• D

  David Hinchcliffe
  5

  Very nice and took care of my needs quickly.

• L

  Linda Bertram
  1

  No drive through. Hate the customer service.