Truist N Cedar Bluff Rd, Knoxville

Truist Reviews

• S

  Sharon D
  1

  Went into the branch to pay mortgage in person on 10/1/2021 and to change the automatic payment amount. Wrote the check, got a receipt. Now, 20 days later, I receive a collections notice that my payment is overdue and reported to the credit bureau!!! I am LIVID! TERRIBLE CUSTOMER SERVICE. If you can't post my payment correctly, there is a serious issue! Called the 1-800 # and was hung up on 3 times before I ever spoke to a person. This is the worst server EVER!

• G

  Geni Ford
  1

  Their business hours are just "suggestions" apparently. Several times I have gone there during their regular hours and they have been closed. Wasted lots of time. Glad this branch will be closing soon and merged with SunTrust.

• J

  Jack Hester
  1

  I went to deposit $300.00 in cash at their ATM today. ATM said I only deposited $120.00, when o went to cancel the transaction, it returned my ATM Card and nothing else. While at the drive thru, I pulled up my online account thinking it was a mistake? Nope, my online account showed nothing pending. So I called that 1-888 on their ATM. Got some office in Texas who basically nothing they could do but submit a complaint form. She acted like this was an everyday thing. When I asked about my funds, I was told they'll look into it and that was it. Talk about no customer service at all. Been with BB&T over 20yrs. I guess I'll have to start looking for another bank to handle my accts.

• M

  Mars Martin
  1

  I’ve been to this location on three separate occasions and I would rather drive all the way to the BB&T off of Kingston Pike because these people are incompetent. Worst customer service around. I tried to tell them that my app was making a mistake and showing me the wrong amount and the woman just pretty much wouldn’t listen and told me I was a liar. And then she printed the bank statement and it showed my app was incorrect. Like I had said. I would rather drive 15 minutes out of my way go to a separate bank than to return to this one.

• E

  Edith Reeves
  5

  They acknowledged me when I entered & made me feel welcome. The hiss mic gentleman was very helpful in asking questions to get me to the correct person who could help me. I was treated like the most important customer of the day, nice feeling!

• T

  Tammy Davis
  1

  Just opened an acct its been now 11 days no debt card in mail keep getting told its 3 to 5 business days on the way its Sunday now 6/7 2020 called the 7 days a week number 6 til 12 no answer will take my money and company money out asap this place sucks by felica

• K

  Kimberly Trent
  1

  Need to list local numbers to all locations of branches in Knoxville Tennessee instead of directing to a 1-800-number customer service not available big inconvenience. No personal customer service.

• A

  Andrea Devan
  1

  The Hispanic teller put my deposit into the WRONG ACCT!! I can't even call until 9am so hopefully someone doesn't spend my money b4 they take it out of the wrong acct

• B

  Britt Sturm
  1

  Unbelievably slow service. Very disappointed in this branch.

• P

  Peace koebler
  1

  The blonde with glasses teller and Hispanic male teller have terrible customers service skills every time I am there.