Truist Cypresswood Dr, Houston

Truist Reviews

• A

  Aaron Harris (stajh05)
  1

  I would give them -5 stars if I could. My bank got bought out and I tried to do a wire. Can't do it online and they messed up my information so i couldn't do it in person. They hold your money hostage, terrible employees and customer service.. After 15 years i am closing my account.

• C

  Cameron Bohac
  1

  Truist, BB&T or whoever they are now is the worst bank to go through. I got a loan through SunTrust and they were fantastic until they merged and that was awful, couldn’t ever get ahold with someone about switching info over and I’ve never missed a payment. Now they amped up my rate and payments. Screw them

• R

  Ricardo Santos
  5

  The staff is polite and they provide great customer service. A special shout-out to Ms. Vanessa Sánchez who was very patient and was able to work with me to get some paperwork done.

• L

  Lashay Simmons
  5

  I can say I have always good experience here Vanessa Sanchez has always been good to me as a banker I recommend her and hope she becomes a manger one day there

• M

  Mohammed Shaheryar
  5

  As soon as I walked in greeted right away. And asked what I am help you with. I wanted to get some business accounts and personal info info. A banker by the name of Vanessa Sanchez asked me to wait for couple of min She was finishing up with a client. When she’s done she came and took me in her office and explained all of my questions and concerned. She went above and beyond. I would definitely recommend this bank. All the Banks are the same but the people of makes it difference.

• S

  Steven Lieby
  1

  I'm SunTrust customer and I can't any customer service from them. Absolutely zero.

• K

  K C
  3

  The employees were helpful but im annoyed that this location does not have automatic doors for people in wheelchairs

• T

  Twotone Lombox
  1

  Awful service. Will not help you. Had to go twice to get one thing done and they want me to make a third visit. They will not allow other bankers to assist once you started a simple process and have to continue with the same person. Had to take off work early twice to do one thing because they close at five and now I have to do it a third time .

• M

  Myjane Vo
  1

  Hours of operation wrong online, and I got there before they actually closed and they still didn't help me.

• J

  Jason Williams
  1

  This the banking experience I have ever had. There a banker by the name Vanessa Sanchez, that completely demoralized me. As a business owner looking to build a relationship with a though was going to be reputable bank she just started making derogatory about my race and dreams of operating my newly started business. I regret not reviewing these reviews before walking in there, I see why there are soo many 1 star reviews and the only 5 star review on here is by person name "Vanessa Sanchez". Go figure right ???. I really hope Truist Bank Corporate Headquarters reviews her and find grounds for termination. Her comments and behavior are having question if he operated by Fair Housing Act. #TruistBank