Truist Union St, Concord

Truist Reviews

• K

  Kara M
  1

  Their fraud department is a nightmare!! I waited since june 2021 to get my refund for item NEVER RECEIVED! I contacted them 3 times! Sent ALL DOCUMENTS. These people never ever contacted me, I contacted them AGAIN did the paperwork AGAIN! These people had the nerve to tell because of the time passed they can’t help me!! I am LIVID! The time passed is due to SUNTRUST! NOT ME! You FAILED AT EVERY ANGEL! HORRIBLE BANK! Go to Bank OZK they never screw you over like this bank!!!

• K

  Keya Hamilton
  2

  Nice people but they always seem to have a crisis or too busy to serve customers in the lobby. At least thats what happens when I come inside. They always politely ask if I would like to open an account, but my patience would never allow that.

• S

  Staci Romero
  1

  Horrible customer service!! Slowest drive through at a bank ever!! The woman at the window was so rude and had such an attitude. Such a shame that this branch is so bad now.

• J

  Josh Helms
  5

  Ms. Carlotta thank you very much for excellent assistance today. You mam, are a 5 star employee if there has ever been one!! Appreciated very much.

• C

  Charles Scarafino
  1

  I made a withdraw from their ATM today and I needed to have a $20.00 bill broken down into $5.00 bills. I walked inside and was greeted by the tellers and asked if they could help me. I asked if they could break a $20.00 bill for $5.00 bills. The teller asked if I had an account with them and I told him I had a mortgage account, but it was paid off. I was told that they could only break a $20.00 for customers who had an account with them. Are you kidding me, I just got the money out of THEIR ATM, it's not like I just got it off the printing press. What happen to customer service and trying to earn someone's business?? I am a business owner, a home owner and I wouldn't put a nickel of my money into their bank. They must have forgotten that they need customers and that there is another bank on the next corner. I would give them a negative rating if I could

• J

  Jaime Preciado
  2

  It's like a 50's branch. Actuality the whole SunTrust needs updates, old ATM machines, no mobile deposit for businesses, etc. Just called and a lady told me that she couldn't understand me because I'm so loud, that's is not the way to address a customer.

• A

  Ajae Sanaa
  5

  This bank is great. they help you and get you in and out the bank fast. greatest sun trust bank I been to.