Truist W Flagler St, Miami

Truist Reviews

• C

  Carmen S Casero
  2

  I visited this location today to cash a check that friends had sent me to help me make ends meet. I was very disappointed when I found out that they charge $8 to cash their checks. There was only one cashier open and he was void of any personality and caring. I will never be visiting any Bb& t bank again!

• m

  marlen sorondo
  1

  They never answer their phones. They never gave me back my ATM. I live far from them so I've been calling since Friday and no answer. Today is Monday 12 pm and I've been calling since 9 am and no answer. What is going on???

• M

  Maria De La Iglesia
  1

  Honestly, if I could give zero stars, I would. PLEASE AVOID THIS BANK! Yesterday while I was making a transaction using the ATM, the computer abruptly shut off leaving my transaction incomplete. The teller inside was alerted and my debit card was returned. When asked if the transaction was completed, she said "check your account" as if she didn't have a computer in front of her to check for herself. Turns out the transaction was NOT completed and my money magically was "LOST." A dispute was filed with ALEX GARCIA and I was told I would receive a credit to my account later that evening. When Alex was asked for more information or proof he said "that's all I could do for you." I understand that technology is unpredictable and that computers shut down abruptly and errors occur, BUT I was never even told "sorry this occurred, we'll do everything we can to solve this issue." HORRIBLE CUSTOMER SERVICE. I was treated as if it was THEIR inconvenience and not mine. Over 24hrs have passed and nothing has been done. This particular branch was called and NOTHING has been done to assist. The General Manager is possibly less knowledgeable than the person who assisted me yesterday. The Doral Branch was called and said that every time they contact the FLAGLER Branch they are never properly attended or assisted. I am in awe with the disrespect!

• S

  Shaya Moreno
  1

  Horrible bank. I emailed someone about my account, they replied back but then never replied again. When I first made the account I went to them to ask for a temporary card, they said they do not give temporary cards 🙃 when I asked if I could pay extra to have my debit card delivered faster they stated they don’t do that either. SO WHAT DO YOU GUYS DO!? My money was then locked into the account for 5-7 business days. Every time I go deposit a check I have to ask them and make sure the check isn’t placed on hold because they still think it’s a new account. Even though the same 2 people are always there. I deposited a check via mobile deposit and even though it is not a new account they still have my check on hold for 2-3 business days. When I called they stated that is standard and the check can not be cancelled. The whole point of mobile deposit is for it to be convenient and for me to not have to go to the bank in person. THIS IS THE WORST BANK EVER, MAKE AN ACCOUNT ELSEWHERE!!!!!!

• F

  Flor Raudales
  1

  This branch it’s always empty and maybe for a reason. I went there this morning to try to reset my PIN number with the cashier clerk and she directed me to another person at the desk, the woman at the desk said I ha to take a number but there was no one with her or at the lobby at that time waiting. I ran out of that place in a hurry and went to the Doral branch. The cashier at Doral helped me out quickly and pleasantly. To bad the cashier at at Flagler and 79Th didn’t want to do her job or she didn’t had enough training.

• J

  Jacqueline solis
  1

  The company I work for have an account with this bank, but it is the worst bank ever, they take forever to provide service, they never have change especially on weekends. I always use the drive thru in the mornings and it's a nightmare. They don't greet good morning or thank you! The Customer service is terrible 😯😯😯😯

• R

  Rolando Andrade
  1

  Terrible 3 people in the drive thru and half an hour.

• B

  Beatriz Linares Calamita
  5

  Wonderful personal attention and I enjoy the fact that I am greeted by my name. The employees are great!

• M

  Mariela Lopez
  1

  They don’t care about costumer service!!! HORRIBLE BANK!!!!

• L

  Leonardo Rogliero
  1

  Horrible service! They do not care about their customers