Truist PA, Gap

Truist Reviews

• G

  Graham Thomson
  1

  BB&T is the worst bank ever. Made a cash deposit 45 mins after the 6 pm deadline and they credited the deposit BUT still charged a $36 fee. I called and manager said that the computer makes the decision not staff!!!!

• 1

  1 ptrcrlvr
  1

  Night deposit is not available to regular customers. Apparently we're not important enough unless we have a business it's basically what I was told on the phone. Although the lady on the phone was pleasant and helpful but there was nothing she could do about the night deposit issue.

• G

  Gordon Diem
  5

  I banked at this branch for many years and I always found the tellers and managers to he extremely helpful. Sometimes they might be a little overwhelmed servicing the many small businesses in the area who like to do business at the teller windows, especially the Amish businessmen, but someone always comes to the rescue

• I

  Isaac 42
  1

  The ATM at this location errored during a cash deposit. It kept my money and apparently BB&T isn't going to make any effort to give it back. The staff was far from helpful when I inquired about the missing cash and I was told that unless I know the exact dollar amount of the deposit there is nothing they can do. In disbelief I responded well then guess I'll just never see the money again. And the Lady said "have a nice day" and abruptly ends the call. I've called the customer service half a dozen times, been told that the ATM adjuster etc will call me back within 24hrs they NEVER call back. Still missing over 600 dollars

• L

  Lance Scanlon
  1

  The Employees at this location are extremely inexperienced and unprofessional. Horrible teller service... Slopfest....Constantly on their phones. Tina was lost in a trance and eating potato chips the first time I waited ten mins for her. Barely qualified for entry level anything, let alone a bank. Bob Wheeler, the GM needs to do some revamping or maybe this truly is just a low end bank.

• K

  K G
  3

  It has great service never give you a hard time and they are very respectful