True Sky Credit Union S Ranchwood Blvd, Yukon

True Sky Credit Union Reviews

• S

  Shirley Skinner
  5

  Chelsea is absolutely amazing. She helped me when another bank deposit a mobile check double. She helped me through the process of getting everything corrected. When I came in to thank her. She was so welcoming and really cares about her customers. I love the customer service she gives. Thanks for everything you do Chelsea.

  Response from the owner

  Hi Shirley. Thank you for taking a moment to share your experience with Chelsea! We'll be sure to pass along your kind words. Have a wonderful week!

• Y

  Yahaira Diaz Velasco
  1

  I was in the Yukon branch today to make a deposit. The teller who assisted me made me feel very humiliated and discriminated against. I’ve used True Sky As my primary Credit union since August of 2008 and never have experienced what I did today. I am very saddened by this experience and I am now considering closing my accounts for this reason. I went to a different institution that I never frequent — yet, they made me feel so welcomed, respected and appreciated. Unlike the representative I visited with at True Sky Credit Unión, the teller at the other institution was very professional, took great care of me and will more than likely now get my business and referrals.

• T

  Tanisha Robles Castaneda
  4

  I initially rated this branch as a 1 out of 5 because I was extremely disappointed with the service my husband and I received this past weekend. I am editing my rating because I received a call from this branch’s manager and I was impressed with how personal he took these reviews and how he tried to make amends to our experience. It’s good to know that someone cares.

  Response from the owner

  Hi Tanisha! Thank you for sharing your experience. We're glad we were able to speak with you about your visit and appreciate your time. If you have any questions, please give us a call. Thank you!

• b

  brandon epp
  1

  I came in to get a refund on my gap insurance and waited 15 minutes past my appointment time, which was no big deal but only to get deferred to gap insurance company. So I called the gap insurance company and they deferred me backnto my financial institution. I went right back in (maybe 2 minutes later) and the lady was with another person so I waited but once she was done with that person, she just skipped right over me like i havent been waiting for over a hour. This isnt only bad experience i have had with this branch but this one struck a nerve.

  Response from the owner

  Brandon, thank you for the feedback. We strive to provide exceptional customer service and we’re sorry that we were unable to do that for you this time. A member of our team should be reaching out to you soon. We hope you’ll give us a chance to be better in the future.

• g

  glm65
  5

  Loved working with Amy on a car loan. She answered all my questions and offered extended warranty solutions for us through True Sky. Amy was professional and helpful during stressful times for my family and me. Thank you Amy and True Sky.

  Response from the owner

  We appreciate your business, glm65. Glad to hear Amy made your experience five-star. Let us know if we can be of further assistance. Thank you!

• J

  Jessica Buford
  1

  I was a member and employee for true sky and i am sad to say they are not a financial institution i enjoyed working for because of the poor member service given and feeling like i caught hell for doing what i know i do well assisting memeber's with their issues from the company's core conversion to lost documents and incorrect credit reporting. I was treated poorly as employee and ended my membership today for that same reason.

• B

  Brian
  5

  The teller was very friendly and helpful. She got my transaction completed very quickly and efficiently. Happy Birthday to her tomorrow! :)

  Response from the owner

  Thank you, Brian! We look forward to your next visit!

• J

  Jenni Hall
  5

  Sabrina was a lot of help and everyone here is always a pleasure to bank with. Multiple people in the family use this branch and we highly recommend them to everyone.

  Response from the owner

  Jenni, thank you so much for the review! We'll be sure to pass along your compliments to Sabrina.

• J

  JUST E TV
  5

  Amy Kendrick! Was exceptional.. she got my situation handled. And I recommend her for any loan and auto loan information.. -signed a new and happy customer

  Response from the owner

  Thanks so much for the feedback! We'll be sure to pass your compliments along!

• L

  Laura Martini
  5

  Super easy to do business with as well as kind courteous staff! Will definitely think of True Sky with any future financial needs.

  Response from the owner

  Thanks, Laura! We appreciate your business and look forward to your next visit. Thank you!