Traci Benjamin Churchill Mortgage Mission St, Salem

Traci Benjamin Churchill Mortgage Reviews

• J

  J. Andre
  5

  Traci was awesome during the entire home loan process. I called her a number of times with questions, and she was always willing to talk with me and address any concerns. The home buying process is definitely stressful, but Traci helped get me through it. Thank you!

• L

  Lisa Piper
  5

  This is the second time we have worked with Traci and her staff. They are phenomenal! Great communication, quick response time, very knowledgeable, friendly and all around great to work with! I HIGHLY recommend Traci and Churchill Mortgage!

• A

  Aimee Murphy
  5

  We have worked with Traci several times now and every time is a great experience. She is extremely friendly, helpful and efficient. She goes above and beyond for her clients. We recommend her to anyone and everyone.

• L

  L BRADY
  5

  Traci was so kind and patient during this whole process. She went the extra mile and got us into our house. If you are planning to buy a house in the future I would recommend her to help you. She will do whatever it takes.

• C

  Carole Warner
  5

  Traci and her team agreed to take on our refi mortgage loan halfway through our transaction to buy another property, when our relationship with a different mortgage company became unprofessional. Despite the fact that all mortgage companies are slammed right now because of the record low interest rates, Traci was able to actually get us a BETTER deal than the previous company, and pulled all the stops to fast track our loan so we were able to close on our dream property by the closing deadline. We couldn't be happier. TEN stars for Churchill Mortgage!

• G

  Gwyn Hinton
  5

  Traci is a mortgage finance professional. She is knowledgeable of all loan considerations including tribal alternatives, in which we were interested. She focused on our unique situation and offered choices that fit. She worked beyond the guarantee to ensure our well being was priority!

  Response from the owner

  Thank you for the review!! 🥰

• S

  Sanah Henrikson
  3

  Traci is a very sweet lady and my only intent for this review is to share our experience and hopefully give some constructive feedback so other clients do not go through what we went through. My fiancé and I just got a new house. Our realtor (a coworker of mine) referred us to Traci for our mortgage/ financing. We knew from the start that buying a house would require us to jump though many hoops and is not an easy to do. We figured that Traci would shed some light and give us some direction because all of this was very confusing, and we kept an open mind during the process. We were not that impressed with Traci’s services. Little did we know, another coworker of ours also went through Traci and had a negative experience with her but we were not aware of that at the time. We were under the impression that Traci would take good care of us and keep us in the loop, given that she has so many 5-star reviews. Instead we felt that we were treated poorly. For example, Traci is very hard to get a hold of over phone. All my calls would go to voicemail and most of our communication was done over text (which can be hard to interpret and is not the best method of communication because she would take up to a day to respond). Our intention of hiring Traci was to be able to call her up, give her some numbers to crunch ASAP, and then put in an offer (all of this is very time sensitive) but on many occasions, she would take hours to get back and told us to use her app to crunch numbers ourselves (which we were not comfortable doing). Instead of being 1 step ahead of things, we felt like were always 2 steps behind. Traci never gave us any heads up or checked up on us during this process. She would send us cute and informative check lists way after we needed them or after that step was completed (which was no help to us at all). We did take COVID into consideration, but she mentioned that she sent our closing kit (what to expect when closing) late. She also misspelt our names on letters multiple times and that made us feel like she did not pay close attention to detail (we have emailed and texted her numerous times and they have our signatures with our names). She would also give us deadlines with no heads up. Given that we were trying to close on the house and needed to request paperwork during the week of 4 of July (most offices are closed for the Holiday) which gave us a super small time frame (about a day) to get papers in and drop our Escrow check. We wanted to give her the benefit of the doubt because she came highly recommended but what really upset us was the fact that our Escrow office NEVER received any of our paperwork. On the day we were supposed to receive our phone call to make our appointment for the closing table, we never received any call and found out that Traci had once again dropped the ball and never sent our paperwork to the office (which could have messed up the entire closing process and potentially make us temporarily homeless). Even after we called and requested her to send our papers off, she sent them 30 minutes before the actual escrow appointment (when typically this sensitive information is sent 2-3 days prior to the appointment so they can catch any mistakes ahead of time). I feel that we were not treated with any kind of priority and that we did more work than she did. She also gave us inaccurate information regarding payment methods and refund checks (which isn’t a huge deal) but could have caused a delay for us. In the end she did send us pizza on our move in day along with a blanket as a welcoming gift (which was very thoughtful), but I am still not comfortable recommending her to our friends, family, or community.

• J

  Jackie Lord
  5

  Traci was there to refinance our previous home and now to get us into our forever home. She is very knowledgeable and takes the time to get us the best deal.

• S

  Scott Asbell
  5

  I have known Traci for years and she is truly one of the best mortgage consultants in the country. She does all of the technical stuff to you would expect her to do to get you the best loan with the best rate, but on top of that she takes on getting your loan closed as if it were her own. It's like a personal conquest to get your loan closed on time and to do it in such a way that you want to tell everyone you know about her. This gal has figured out what people want in a mortgage experience and she delivers it!

  Response from the owner

  Thank you for the review!! 🥰

• J

  Jason Bowen
  5

  Traci was a big help to us in getting a killer deal. As COVID-19 was effecting the market and the interest rates were fluctuating daily if not 3x a day, she was able to get back to us quickly and helped us lock in the perfect rate. She works hard for you and I can highly recommend sitting down with her and exploring your options.