Tracey Burdette Team-Renasant Bank Mortgage Lending Stephenson Ave, Savannah

Tracey Burdette Team-Renasant Bank Mortgage Lending Reviews

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  Kalin McCabe
  5

  Tracey is OUTSTANDING! I have talked with a LOT of lenders and she is the only one that made me feel genuinely cared for. Her and the rest of the team get it done! Alison & Breanne were also very communicative in directing the process. You will not be disappointed when choosing the Tracey Burdette Team! Thank you for everything Tracey!

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  Kelly Wilkerson
  5

  This was our second time working with the Tracey Burdette Team and again we were blown away by all of their hardwork and professionalism. They are very attentive to your needs and answer any questions you may have in a timely manner. Alison Crews is downright amazing and I personally consider her a friend after all of our communication during the course of purchasing our current home and our previous! Choose this Mortgage Team and I can promise you that you will not be disappointed!!

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  Jamie Dickerson
  5

  Great people to work with! Tracey's entire team worked tirelessly to get everything done on time to get us into our new home! They handled all of the details to simplify it as much as possible for us. They were in constant communication with us to keep us up to date on our home buying process. Any time we had a question.... Someone on her team was readily available to answer our questions and point us in the right direction. They truly did make this process so much easier on us!

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  Dawit Denu
  5

  In short Tracy and her team are the best! They are knowledgeable and took their time to walk me through the process when I bought my house. Tracey is always available and she is very keen to provide any kind of advice!

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  J Shlds
  5

  Tracey is experienced, knowledgeable and puts her clients' interest first. I have had the pleasure of financing two mortgages with her team and it was seamless. Their communication is great, they are very quick and I plan to use them for my future mortgage needs.

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  Mark Eller
  5

  Tracey is the best of the best! Her team is AMAZING! I work with many lenders in Southeast Georgia and she is always at the head of the pack. What does this mean to a customer...…? Tracey and her team work way past quitting time to get the job done and to make sure that the borrower is getting the best opportunity available. She always makes the best of every situation. Her clients will attest. Tracey and her team are #1.

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  Michelle Thompson
  1

  Worst experience processing a loan I have ever had. I moved to GA from CA in May of 2019 and used the first person listed on my sellers list of Preferred Lenders, I should have shopped around. Or at least went with my gut after my initial phone call. It's great that they show you a photo of Tracey Burdette like you're going to be dealing with her. No, I dealt with about 6 other people and none of them knew what the other person had done on still needed to do. I repeatedly sent the same information to two different people because they did not share that information or were located in different offices in different cities. I felt like I did more of their job than they did. Then, when all was said and done, they sold my loan within the first year. I am currently refinancing this loan with a lower rate and a different company and Tracey, bless her heart, sent me something in the mail to refinance with her just this week. She sends me stuff in the mail and emails ALL THE TIME asking me to share my experience with her future customers. Well here you go Tracey! You're Welcome.

  Response from the owner

  Hello Michelle, I am truly sorry you feel this way and I certainly wish that you would have brought your unhappiness to my attention when it was occurring so that I could address it. Cenlar is our servicng company and handles the majority of our loans. It is a very normal process as this is how the whole mortgage system works. The loans get sold to Fannie Mae, Freddie Mac or Ginnie Mae and then who collects the payments or "services" the loan may change form time to time. We use Cenlar Mostly. I am happy that you were able to take advantage of the low rates! It has been a very busy year for refinances for sure. I wish you the best and if you need to reach me my number is 912-660-9818. I will be happy to help you with any questions you may have. I am truly sorry that you feel this way and would have loved the opportunity to fix it.

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  Meghan Prussia
  5

  Tracey was extremely helpful in answering all of our questions as first time home buyers. She gave sound, honest advice and answered any questions we had along the way in a timely manner. Excellent customer service. Her team went above and beyond to make our first home buying experience as smooth and stress-free as possible. Highly recommend!

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  SEGA Metal detecting
  5

  Working with Tracy has always been seamless. Her team keeps all parties informed from beginning to end which avoids any last minute surprises. They have been able to get clients qualified that other lenders were not. They think outside of the box while at the same time they keep the best interest of the client in mind. They are a pleasure to work with and I highly recommend them.

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  Richard Dallow
  5

  Certainly. No doubt Tracey Burdette Team deserve a 5 star rating. From the beginning of my construction to permanent loan the team gave me flawless instructions on the process of this loan. Miss Alison Crews patience tolerated all my questions and responded to all in a professional style . If I had any question miss Alison told me to call her at any time. I know my experience with The Burdette Team was outstanding. Happy New Year!!!!