TowneBank Caratoke Hwy, Moyock

TowneBank Reviews

• J

  J Bass
  5

  I have always loved working with the folks here at my local branch. They are always so friendly and helpful.

  Response from the owner

  Thank you for your 5-star review of our Moyock location. We appreciate that you bank local with TowneBank!

• s

  stephanie bintliff
  1

  Very Disappointed with TowneBank of Currituck, I call to get clarification and understanding with my account and basically got told that if they looked up my account to see past overdrafts and that they would charge me if they did that and i didn't call to get harassed or threatened with being charged for stuff that has been taken care of i just wanted clarification and an understand and all i got was rude and nasty comments and i am not very happy with the level of customer service at this location. My husband was going to open an account with them tomorrow but i think we will have to go elsewhere.

  Response from the owner

  Dear Mrs. Bintliff - We are sorry to hear about your experience when calling TowneBank. Let us help you avoid future overdrafts! We have balance notifications for text and email that can tell you when your account falls to a low balance. Your banker will be following up to make sure we clearly explain the recent activity in your account. Thank you!

• J

  Jackie Brown
  1

  Very rude and disrespectful bankers. I called in with a mutual client for an ACH Verification. I spoke to Nancy first and she transferred me to someone else. The woman NEVER asked me my name, company, agency, license number or anything. She immediately assumed because the client "inquired" about life insurance she didn't want it, which was not the case at all. She then proceeds to tell us without legitimate reason that she wouldn't verify her information. It was based off her feelings and judgement which is wrong. My client followed proper protocol when asked to verify her information. She even went about to tell the client, while on the phone with me still, that if she needs life insurance she can come inside and sit with someone and doesn't have to talk on the phone. How professional is any of that?! I don't appreciate this at all. Professionalism is much needed!

  Response from the owner

  Hello Ms. Brown - We regret to hear that you had an unpleasant experience calling into our office on behalf of our member. In following up with the bankers at this office, they shared that our accountholder did not provide explicit approval to give an account number over the phone. As we shared with our member in a later phone conversation, we are happy to verify the member's account information to the member. We cannot give that information out to a third party by phone. Protecting our account holder's information is our top priority. We appreciate your understanding in this matter.

• A

  Anthony Joannou
  1

  Had an issue with a debit card and the said they would have someone call me right back ,they did not I called the card company and they helped be out Anthony j

  Response from the owner

  Hello Anthony. We are so sorry to hear that your recent debit card issue was not resolved in a timely manner. Thank you for making us aware! Please email additional details to [email protected], and we will have the branch manager follow up with you.

• N

  Nick Mo
  1

  Don't trust TowneBank with a penny! Give a guy a gun and he can rob a bank, give a guy a bank he can rob the world.

  Response from the owner

  Nick Mo, we're disheartened to read your perspective on TowneBank. Could you share what experience with the bank led you to feel this way? Please email [email protected] with your comments. As a community bank governed by the FDIC, we take your trust in us as your financial partner seriously. Any circumstance that led you to question the trust placed in us is a concern. We look forward to hearing from you.