Town and Country Bank S Macarthur Blvd, Springfield

Town and Country Bank Reviews

• A

  Alex
  1

  Probably the worst online banking any bank could ever have. We live in a world where literally any transaction can happen in seconds, yet it takes Town and Country 5 business days to pull a payment from your account. I'm not sure what kind of archaic system you're using but it's safe to say it's time to step your game up. Good news though, with all the random scam fees you charge your customers you should definitely have enough money to make the change!

  Response from the owner

  Hi Alex. We sincerely apologize for any service which has not been exemplary. We take our customer's feedback seriously and would like the opportunity to learn more about your experience. With that, you can contact our Customer Service Solution Center at 1-866-770-3100 to address your concerns.

• S

  Shanaya Painter
  5

  I worked with Bridget Moore and Jamie Doering for purchasing my first ever home. They are incredibly charming and an absolute pleasure to work with. Both were a complete pleasure to work with. Bridget made sure I had the best possible funding programs to help, communicated beautifully - making special accommodations due to my Dyscalculia. They were prompt, clear, honest, and were incredibly patient with me as the house hunting took longer than we expected. I can not more highly recommend them. Thanks to them and this bank, I'm finally a homeowner.

  Response from the owner

  Hi Shanaya. Thank you for the positive feedback regarding your experience working with Bridget and Jaime. We appreciate the kind remarks and recommendation. We will ensure to pass your comments on to the both of them. Congratulations on your new home! It is our goal to help all homebuyers find the perfect home loan!

• J

  Jada Ellis
  4

  I’m giving the bank a 4 because it’s a really nice bank Laura is extremely kind and takes care of all the customers and is very friendly I really like her. But Phyllis on the other is extremely rude to customers. She never greets a customer and is usually busy doing something like sorting mail doing other work etc. And make you stand and wait for when she’s good and ready to help you. She talks down to all the customers like were below her. She has been rude to my family and others on multiple occasions. I recommend this bank but ask for Laura to help you because if you get Phyllis to help you you will not have a Pleasant experience. Laura’s desk sits on the left side. Don’t even waste your time going to the desk on the right (which is Phyllis) go straight to Laura you will have an extremely good experience if you have Laura help you she’s wonderful!! Town and Country is a great bank just one bad rotten apple!!

  Response from the owner

  Hi Jada! We sincerely appreciate your feedback and apologize for any service which has not been exemplary. We take our customer's feedback seriously and will look into this further as all bankers are trained to greet and serve customers with excellent service. Thank you for continuing to choose to bank with us.

• A

  Alexis Eller
  5

  They got me into my online account. Very helpful!

  Response from the owner

  Hi Alexis! Thank you for the positive review. Our Customer Service Solution Center strives to provide customers with extraordinary service. We are happy to hear our support team was able to assist you with accessing your account online.

• s

  somer gerberding
  1

  Absolutely the worst experience I've ever had

  Response from the owner

  Hi Somer. We sincerely apologize for any service which has not been exemplary. We take our customer's feedback seriously and would like the opportunity to learn why you've had the worst experience. Please call our Solution Center at 1-866-770-3100 and ask to speak with David.