OneMain Financial S 6th St, Springfield

OneMain Financial Reviews

• K

  Kent DeLay
  5

  Always professional and efficient. A very painless process, and I appreciate that !

  Response from the owner

  Hi Kent, We appreciate your positive feedback about your experience. We take pride in serving our customers, and we hope to see you again soon! – LF

• N

  Nancy Conlee
  5

  Krista is the best. She is very helpful, listens, and care about concerns and needs. I recommend Her and One Main Financial for your financial needs.

  Response from the owner

  Hi Nancy, We're happy to hear that your loan process went smoothly and that Krista delivered excellent customer service. Thank you for choosing OneMain, and we'll look forward to assisting you in the future. – RP

• H

  Harrison Pearson
  5

  Vary easy to work with has helped me for meny years!

  Response from the owner

  Hi Harrison, We appreciate your positive feedback about your experience. We take pride in serving our customers, and we hope to see you again soon! – LF

• D

  Dustin Fowler
  1

  Insane interest rates. Made a full payment one day and they still took out another payment, putting my account into the negative. Called and was basically told oh well not our problem. Don't waste your time with them!

  Response from the owner

  Hi Dustin. Various factors come into play with our interest rates, including your ability to meet our credit standards, which includes things like your credit history and your income after your monthly expenses. Please email: [email protected] and include your zip code, phone number and Google username if you would like a customer care team member to reach out. - CK

• J

  Jonathan Irwin
  1

  Had a great experience.....at first. Never missed a payment and paid off early. They called me up and said they would love to do business with me again. I said great and went in to do the paperwork and they told me they couldn't do business with me. 6 months later rhey had the nerve to call me and say they wanted to do business with me. You spit in my face with a smile and then invite me back for another round?

• w

  william dixon
  5

  We've been customers for 3yrs. It's actually a great place to do business. Sure the rates are pretty high but it's really a lender for folks with less than desireable credit I think. When you can't get a loan at a regular rate or institution, check them out. The staff is always friendly and they've worked with us in keeping our payment current as well. I'd recommend them.

• T

  Tori Lynn
  1

  Recently got a loan to consolidate debt. During my application, I explained that I would be selling my car and buying my dad’s. Said that was perfectly fine and they would just use his car for the loan instead of mine. I recently found a buyer for my car, so I called and let them know I was selling it. Now they proceed to tell me I cannot sell my car unless I pay everything get for it to them, however, the money is needed to buy my dad’s car and that was explained. Worth noting, my dad recently passed in August very unexpectedly. After going back on their word that I could sell my car originally, they proceeded to tell me my mother needed to step up after my fathers death. Absolutely no need for it. So now I have to keep my older car and sell my fathers, which was his most prized possession, after they originally told me I could sell mine. Currently looking for someone else to take over this loan and would never recommend them to anyone.

• S

  Shawna Martinie
  1

  I'd honestly give them no stars if I could. Not once but twice I had bad experiences with the office in Springfield, il. First I was trying to get a loan to buy a car, got the check, went to the dealership and they cut the check for the wrong amount. Ended up not buying the car in the first place. Then attempted to refinance the vehicle I all ready own, was told that my cosigner on my vehicle just needed to sign a paper, and didn't need to come in to the office, then drove 40 minutes out of my way for them to tell me he does need to come in the office to sign papers, per the manager, but yet I was told by the same lady Brittany, the day before her manager said my co signer didn't need to come. Even if they gave me an interest free loan, I'd never do business with them. Thank God I got out of the mess before I ever got into it. I can only imagine, what shape I'd be in had I taken either of these considering you have staff trying to act like management. I wouldn't recommend anyone get a loan from this company.

• C

  Clair Carney
  5

  They are very helpful in making things easy to apply and work with.

  Response from the owner

  Hi Clair, Thank you for the great review! We are so happy that you had an excellent experience with OneMain and that our team made the process easy. We'll look forward to assisting you again whenever you need us. – LF

• B

  Bobbie H
  5

  Augustin at the Springfield location was amazing and went above and beyond to help me.. Chris the Manager was also great!

  Response from the owner

  Hi Bobbie, We're thrilled that you had such a great experience working with our Springfield team, including Augustin. Thank you for choosing OneMain, and we'll look forward to assisting you in the future. Have a great day! – LF