Topside Federal Credit Union Dahlgren Rd, Dahlgren

Topside Federal Credit Union Reviews

• A

  Andrea VanDerVliet
  1

  The worst bank i have ever been with. They have NO 24 hour customer service but yet they will block your card even when you have available funds and you won't be able to use your OWN money until they open up. They don't assist you after their hours. The most inconvenient bank i have ever banked with. I could be left stranded trying to get gas and they will block your card randomly and at times when u can't even call the bank to fix the issue.

  Response from the owner

  Hi Andrea. We apologize for any frustration. We are sorry you were unable to locate our 24 hour card assistance line. If you need it in the future, the number is 1-888-297-3416. We keep these updated on our site as well. Our phone system should route you to that line after hours so we apologize if that did not work as intended. We understand this was a frustrating situation. If you have any further concerns please call us at 540.663.2181.

• T

  Terri Powers
  5

  I've been with NSWCFCU for well over a decade, and they never disappoint. Loans are wimple, approved quickly, and have clear terms. Their VISA card has stayed a low fixed rate the entire time, without all the surprises other issuers have pulled in recent years. Branches are well staffed, and online bill pay works wonderfully. Best of all, if there is an issue to address, staff goes above and beyond to represent and serve you. NSWC knows how to KEEP customers!

• S

  Sherie Wallace
  1

  Cannot get anyone on a phone line. Monthly fees wipe out ANY savings you might start out with.

• D

  Dabney Henemyre
  5

  I forgot to ask how to spell her name but she was so helpful!!!! Her name was Adera and she was super sweet and helpful and a life saver!!! My wallet was stolen and she was able to help me quickly and was very professional!!! THANK YOU AGAIN

  Response from the owner

  Thank you for your review! We are so glad Adara was able to help you and relieve some of the stress that comes with having a wallet stolen. We are sorry that happened to you. We love Adara and are lucky to have her on our team, we will let her know she provided you with such a wonderful experience!