Tongass Federal Credit Union Tongass Ave, Ketchikan

Tongass Federal Credit Union Reviews

• J

  Josh Gonzales
  5

  Awesome customer service! They are very courteous and friendly in the mortgage dept which is very different from my experience.

• M

  Melissa Mills
  5

  They are the BEST bank EVER! I have a home loan with them and rent it out. My renter didn't pay and since I don't live there I didn't notice. They called me and told me so that I both didn't get a late fee but also didn't get the dreaded mortgage late payment on my credit. Amazing!

  Response from the owner

  Thanks Melissa!

• B

  BeLoVeD HaWk
  1

  My mom recommended this bank for years. I'm not sure I like some of the tellers. They don't seem that friendly. Like they can't wait to get rid of me. One phillipino chick just laughed when I asked her a question. And kept laughing🤷🏻 another phillipino chick kept repeating my address for everyone to hear🙄an an older Caucasian woman mentioned to everyone I was paying my rent. And when I called in to ask for help on my online account, a man breathed heavily into the phone. As though he was doing something innapropriate. Havent called in since. I did like ashley. The one time I was enjoying myself is the time I think a customer didn't like it and,again another teller made as if I was the problem. One philipino woman an older Caucasian woman glared at me after ashley waved me over. As if theyre fun convo was more important than the customer.

  Response from the owner

  Hello, I am sorry to hear of your poor experience. If you could please email us at [email protected] I would like to learn more about your experience so we can address these issues. Thank you, we look forward to hearing from you.

• L

  Linda M Williams
  5

  I have been with this bank for a long time and they are very fast sometimes and other times there slow, because of all the people that come in everyday.

  Response from the owner

  Thanks Garfield. We appreciate your membership.

• L

  Luis Oliveras
  1

  Took me 3 months to get a call back. Regarding a equity loan.

  Response from the owner

  Luis, I am sorry to hear of your experience. Please feel free to reach out at [email protected] if you would like to further discuss the matter and allow us to try to resolve the issue. Thank you.

• J

  Jennifer Hunt
  1

  They do not make it a priority to answer the phone

  Response from the owner

  Hello, I am sorry to hear of your experience. If you could please email us at [email protected] we would like to learn more about the number you called, the time, etc. so we can ensure we address the issue. Thank you.