Tigers Community Credit Union S 9th St, Columbia

Tigers Community Credit Union Reviews

• B

  Bella Buechter
  1

  First time dealing with this bank. Got my car loan through here. I am trying to make my first payment. I have been on hold for 30 minutes now. Not only have I been on hold but it is a $15 fee to make my payment over the phone or a $7 fee to make one online unless I have a SEPARATE account with them. Ok cool got it. Downloaded the app to try and get it taken care of quicker as I am still on hold. The app crashed twice. Going to refinance somewhere else as soon as humanly possible. 12/10 DONT RECOMMEND

  Response from the owner

  Hello Bella, thank you for the feedback. We know the fees are frustrating but they are actually from Mastercard. We were closed yesterday for Juneteenth but if you are still looking for assistance, we would love to help resolve this so you don’t have to pay the fee. Send a number you would like to be contacted at to [email protected] for follow up. - AS

• J

  Jason Hanft
  5

  I have had the opportunity to work with Tigers Community Credit Union now for several weeks and the experience has been amazing. Their new branch location is so convenient, and the staff have been nothing but courteous, friendly and best of all, knowledgeable! I love walking in and having the person helping me own the work they do and act like they've been doing it their entire life! It gets me in and out quickly, and leaves me with the utmost confidence in the services offered. I can not recommend Tigers Community Credit Union enough!

• M

  Mark Mavel
  4

  After banking many places in town over the years of growing up here, I have found Tigers Credit Union to be a bank that really caters to young people and students. They don't charge crazy fees, they offer many different account levels, and they will take the time to help you understand parts of banking you might not understand. The only reason that I am giving the bank 4 stars rather than 5 is that they don't have Saturday office hours which is a big downfall for people that work full time. It's hard for me personally to find times to make deposits.

• D

  Dave Hockett
  5

  I have never used a credit union; kind of an old school bank mentality. That has now changed! Due to the aggressive and informative nature of your loan officer, Angela Woods, my wife and I are now members of Tiger Credit Union! Angela helped coordinate our truck loan with an out of town dealer. The process was seamless! We look forward to a long term relationship and we will recommend TCU to our friends!

• C

  Carolyn Brower
  5

  I was in a frazzle when I came in to the bank. A young man waited on me and tried to help me out with a shared banking transaction. I then realized I did not have the cash to pay him. That is when the sweetest young lady came up and helped out. I had to leave and come back. I really wish I had paid more attention to their names. When I returned they both greeted me with a smile and I completed my transaction. I left feeling that they had treated me with warmness and respect. Thank you for a very pleasant experience.

  Response from the owner

  Thank you for the kind words, Carolyn! We will definitely let them know :)

• T

  Taylor Sirois
  5

  Great bank and amazing staff! We have worked with multiple individuals at this bank and have always had a great experience! They have multiple ATM access points around town and two main locations that are easy to get too! This is the perfect place for personal banking or refinancing a home or car!

• A

  Alexia Diamond
  1

  I would rate this place zero if I could. I’ve been a customer for 3 years and just this past weekend, Madeline, a worker for the union, had my car towed claiming I was blocking parking for the employees when there always only two working at a time. She was extremely rude and ornery. Never in the three years have I had an issue with the place and now Madeline towed my car? Yes do not do business with them. Utter trash customer service.

• J

  Julie Candrl
  2

  This bank really needs help with its customer service. Two days ago I called and was on hold for 20 minutes before I got to talk to a human. Once I did get ahold of a person they told me they could not answer my question over the phone and that I needed to submit a fax and that I would be contacted in 1-2 hours with the answer. I submitted the fax and two days later I had not received a call back so I called the branch again. Again I waited on hold about 10 minutes before someone picked up. I explained the situation and said that I was calling back because I hadn't gotten a response so they said they would submit it to the branch office that I was still awaiting a response but that it would be 1-2 business days before I got a call back. I've never written a bad review about a company, ever, but their customer service really seemed lacking. I can't attest to anything else this bank does but based on their customer service I would never choose to do business with this bank.

  Response from the owner

  Hello Julie, we want to apologize for any inconveniences that you experienced. This is not the service level that we strive for and would like to reach out to discuss further. For security purposes, please email your phone number and best time to contact you to [email protected]. Resolving these issues for our members are very important to us, so we hope to hear from you soon. Have a wonderful day! - Ashley

• J

  Joe Gray
  1

  Went in this morning to switch ownership on a student club account. I did not know that I had to have official letterhead from the university stating that we were switching over. I asked a simple question as to why we needed that document. Instead of answering politely the manager on duty snapped back at me. Not a great way to start out your day.

• B

  Brice Imsland (TheRag.online)
  5

  Carrie Haskamp is always a pleasure! Go see her at Tigers!