Thomaston Savings Bank Main St, Bethlehem

Thomaston Savings Bank Reviews

• J

  Jillian Musonda
  4

  Update - Jul 2020: upon hearing of the displeasure with my service, the branch manager reached out to our family to personally apologize and connect with us. The issue was resolved quickly and is imagine this is the service everyone is familiar with in banking with this branch. If you’re local, don’t hesitate to check out this bank. Very unhappy with the service from this branch. Our family is working with this branch to handle finances from our late Uncle. As if dealing with the grief from his passing wasn’t hard enough, we are having to go through extra work to get our inheritance from this bank. It’s been very difficult to work with them from afar - My family being in Maryland and myself in California. Twice we’ve received bank checks without being signed, at which time we’ve had to send them back for re-issuing. Would not recommend this bank unless you live local and can proofread every document you receive from them in person— to save yourself the time. Update: I’ve moved this up to 3 stars as upon seeing this review, the bank quickly course corrected with a sincere apology!! That’s good cuestiones service. I wish the issue didn’t happen in the first place, but I appreciate the way they handled the situation once this was escalated.

  Response from the owner

  Hi Jillian, We’re sorry to hear about your less than positive experience during this difficult time. We are going to have a Regional Manager reach out to you so we can learn more about your situation and help resolve the issue. Thank you for bringing this to our attention.

• E

  Eric Cook
  5

  I have dealt with many banks over my lifetime. Thomaston Savings is by far the best. The staff is incredibly helpful with any situation..

• M

  Michele Ives
  5

  I have always received awesome service here . You enter the Bank and it is always warm and welcoming. If they can’t answer your questions or solve your problem they will find the answer

• D

  David Adamson
  5

  Always efficient, polite, accommodating knowledgeable and ready to help.

  Response from the owner

  Hi David, thanks for the great review! The team at Thomaston Savings Bank is happy to hear that you had a positive banking experience with the staff at the Bethlehem Branch.