The Summit Federal Credit Union Marina Dr, Rochester

The Summit Federal Credit Union Reviews

• J

  Jeffrey Maroney
  5

  I have been in the mortgage profession for 26+ years so this review is out of a deep appreciation for the lending environment that all institutions are subjected to. Summit FCU was so simple to work with for a loan on my truck. The application process was online, quick and easy. Approval was done in minutes which I was not expecting at all. Was contacted shortly after the approval to setup a time to go into the branch and sign paperwork which went very smooth. Great Rates, Great people, Great Service. Nice Job Summit FCU and a special mention to Jourdan Cenname and Jessica Williams on their exceptional service at the Main/Winton Branch. Highly recommend! Thank you

  Response from the owner

  Jeffrey, your review says it all! Thank you for putting your trust in us. We appreciate the opportunity to serve you.

• M

  Matthew Brooks
  5

  Limited experience with Summit, but very positive. Closed out a loan with them a few years ago but needed the paperwork now. Even as a non-current customer, the two people I spoke to yesterday and today were both very helpful and got me what I needed.

  Response from the owner

  Matthew, thank you for the kind words and 5-star review.

• M

  Mark V.
  1

  They make things difficult at every turn. I'm nearly 50 and have tons of experience paying bills, this is hands down the hardest payment I've ever made simply because of their website and system.

  Response from the owner

  Hi Mark - We hate hearing you've had a negative experience paying your bill. Your concerns are important to us and we'd like to discuss your experiences further. Please reach out to us at [email protected] with your contact information so that we can reach out. We hope to be in touch soon.

• N

  Nia Coppini
  1

  Horrible company, for some reason they make it an issue at every turn for me to deposit money into my accounts or move money in my accounts to pay them. I sat after making a useless 30 min drive to put my paycheck (cash) into the ATM to deposit so I can use my card and account as intended for this round of bills due to issues with my other card needing reorder, and the ATM wont let me deposit even 100 in fresh 20s from it back into my Summit account. lo and behold is July 5th, apparently a new national holiday because they're all closed and that 24/7 customer service is also closed, so I have no help, only cash and no way to use my bank account as a bank account and payments now late because they need a card or account number to be paid with. You'd think as someone who paid my 5,500 loan off early in under a year an a half I'd have some better service or at least be able to use my bank account.

  Response from the owner

  Hi Nia - We don't like to see our members have a negative experience. Our member service team would like to learn more about your situation and how we may help. Please contact us at [email protected]. We hope to connect soon.

• J

  Jack Hoch
  1

  Been a member for over 30 years. Calling the bank goes to automated. There is option to talk to a representative. Weird

  Response from the owner

  Hello Jack - We are sorry to hear that you were not able to speak with someone. We do offer the option from our automated line to reach a live representative during business hours. You can also reach a representative using our Live Chat feature from your computer or mobile device, make an appointment with our Virtual Branch or send a secured message to [email protected]. Thank you.

• D

  Dessa Gregory
  2

  Horrible service. Had a virtual call with an employee, sent all the documents needed, told I would get a call back. I DID NOT. It's been a week and I've heard nothing and have called to follow up. How do you call yourself a relationship specialist when you are bad at communicating and building relationships? 🤷‍♀️

  Response from the owner

  Dessa, your feedback and concerns are important to us. Please contact our Member Services at (800) 836-7328, or email [email protected] so we can hear more about your experience and follow up. We hope to connect with you soon.

• S

  Siva
  1

  Absolutely terrible bank, does not care about anything other than your money and has customer service that has no power and are very unhelpful. This bank has charged so many predatory fees to my account while I am financially struggling and refuses to do anything about it at all. They have even charged fees for payments that I have already paid using another bank. Absolutely ridiculous and completely unprofessional. This bank is the definition of highway robbery. Run the other direction if you see them.

  Response from the owner

  Hi Siva - We hate hearing you've had a negative experience. Your concerns are important to us and we'd like to discuss your experiences further. Please contact our Member Services at (800) 836-7328 to talk more about your experiences. We hope to be in touch soon.

• G

  Gary Wille
  1

  Customer service has fallen off entirely. Poor service, poor treatment from employees. Not worth the time or hassle. They also have more fees then a major bank. Don't waste your time with this credit union.

  Response from the owner

  Your feedback is important to us. We'd like to hear more about your experience. Please contact our Member Services at (800) 836-7328, or email [email protected] to start the conversation. We look forward to connecting with you soon.

• P

  Patsy Ginn
  1

  never able to contact customer service, i;m ready to drop this credit union after 20 years as a member

  Response from the owner

  Hi Patsy - We don't like to hear you've had a negative experience. Please contact our Member Services at [email protected] to start the conversation. We'd love to share some great options you can use to self serve! We look forward to connecting with you soon.

• K

  Kass Andolina
  1

  Lied about co-signer requirements. Was telling me I would need use one of my roommates to co-sign for an auto loan when I had a family member willing and capable of doing so. I consulted a few other people I know and another credit union if they have ever heard of reqiring the person co-signing to have to be part of your household. They never heard of such a thing. Clearly they just didn't want to give me the loan for some ambiguous reason. I can only speculate. Especially considering my credit score is at an excellent status and the only thing that held me back according to them were my student loans.