The Missouri Bank North Hwy, Warrenton

The Missouri Bank Reviews

• V

  Vicky Sutter
  1

  Very disappointed in the service I received. The Vice President was very rude, would not even let me finish explaining what I needed before she cut me off. Then once she heard me situation she was very sorry, not helpful but sorry. Everyone deserves good customer service until they prove otherwise, I got terrible customer service and will tell everyone I know about the treatment I received at this Warrenton branch, if the Vice President is like this I can only imagine how the employees under her act and treat people.

  Response from the owner

  Thank you for taking time out of your day to give us your feedback. I want to start off by sincerely apologizing for your negative experience. Our first priority at The Missouri Bank is to provide excellent customer service in all areas of our bank, but unfortunately, it sounds like we dropped the ball. It is reviews such as yours that provide our company the ability to learn from our mistakes in hopes of creating a better customer service experience in the future! With that being said, if you want to call us at (636)456-3441, we would be interested in hearing more about what you encountered. We hope you will grant us the opportunity to improve your image of us, if not, we will definitely use this as a way to better our employees going forward.

• R

  Roger Mauzy
  5

  The staff is extremely friendly and helpful. I've been doing business with the Missouri Bank for 40 years and have never had one regret. Kudos to the employees! Keep up the good work!

  Response from the owner

  Roger, thank you so much for your kind words and for taking the time to share your opinion with us! It has been our pleasure to assist you with your banking needs for the last 40 years and look forward to many more years to come!

• C

  Chris Buyan
  1

  This bank will blow your mind. I have been a member since I was 15 years old. I am now 28. I had an issue with my Paypal account which was linked to my checking account with The Missouri Bank. I was charged $330 in overdraft fees in one day. I I went to the bank and begged them for relief from the insane $330 fee. They said they could but they will not. I told them I wanted to go ahead and shut all three of the accounts so I could avoid further overdraft fees. Now I need to get my account re opened so I can get my paycheck Friday since my payroll company used this account. I have been here for 2 hours and am being told that the person who originally closed my account needs to ok it being re opened. Likely they could say no and I could have just wasted my whole day.

  Response from the owner

  The Missouri Bank values our customer relationships and makes every attempt to assist when there is an issue with a particular account. The issue has been taken care of and we hope to serve Mr. Buyan in the years to come.

• B

  BarbieBoops
  5

  THE LADIES ALWAYS PRESENT YOU WITH A WELCOMED SMILE AND SO HELPFUL. THEY MAKE IT SO COMFORTABLE WHEN YOU WALK IN THE DOOR YOU JUST DON'T WANT TO LEAVE. I JUST LOVE MAKING TRIPS TO THE MISSOURI BANK EVEN IF I DON'T HAVE ANY MONEY LOL

  Response from the owner

  We are so glad to hear that you feel this way about our bank! We appreciate your business (and company)...look forward to seeing you soon!

• S

  Susan Hilsman
  5

  Everyone looks up and says hello when you walk in the bank. I have been a customer for 18 years and even when I call, I am Call vI am addressed by name. Very friendly

  Response from the owner

  Thank you, Susan, for your 5-star review! We appreciate you taking time out of the day to leave your feedback. As a community bank, we are dedicated to satisfying the needs of our customers in a friendly, personable, hometown atmosphere...and it clearly shows. We hope you remain satisfied with your interactions at The Missouri Bank and we look forward to continuing business with you.

• D

  Debbie Keebler
  5

  Friendly service very helpful with any questions that I had take a chance on me when I needed a loan

  Response from the owner

  Hope you are still a satisfied customer of our bank! We sure appreciate your business!

• x

  xandyr nash
  1

  Very bad costumer service and bad at their overall purpose

  Response from the owner

  Thank you for taking time out of your day to provide us feedback on our bank. However, we are very sorry to hear that it was a negative one. We would like to learn more about your specific experience and make things right. If you want to discuss why you are unhappy – please feel free to give us a call at (636)456-3441. We are interested in hearing your concerns and learn how to work towards making sure all of your future banking experiences are positive ones.