The Honesdale National Bank Main St, Honesdale

The Honesdale National Bank Reviews

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  Christina Muller
  5

  Awesome bank! The HNB team really pulled together for my boyfriend and I to get a mortgage on our dream home. We experienced fantastic customer service, way above and beyond, and we could not be happier. The team was prompt, friendly, supportive, organized, and supremely patient with the questions of first time homebuyers and the anxiety that goes along with the process. They made buying our first home a fabulous, smooth experience from the first introduction to closing. Thank you Alyssa, and HNB team!

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  Sandra Ziolkowski
  1

  Excellent credit score and made a hard time of a loan...we are sticking with dime bank....one call and we got the fixed rated that was wanted...HNB stinks!

  Response from the owner

  Sandra, we certainly are apologetic that we were not able to fulfill this opportunity for you. We will continue to support financial opportunities to the greatest extent possible to best serve our customers and community.

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  Cheryl Ann (My Bariatric Life)
  5

  Always a pleasure to deal with this bank. Dealing with large multinational banks (not HNB) is a complete aggravation. I have to go through 10 VM prompts only to be put on hold before a person actually gets on the phone. And after all that it's usually a call center person who is unhelpful anyway. And there are layers and layers of departments and red tape to contend with. And if I go onto the branch in person I have to wait in a long line. But it is not like this at all at HNB. At HNB a person answers the phone and I am quickly routed to someone who is right in Honesdale and who quickly provides whatever help I need. And I never have to wait in a long line at the bank when I go there. I hate banking anywhere else besides HNB. Keep up the fabulous customer service, HNB!

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  Melissa
  5

  I am a customer of Honesdale National Bank at the Kingston, PA location. I just want to say how much Jessica and Colleen will be missed as Tellers for this company. Truly the best tellers I have met! Extremely knowledgeable, professional, and simply fantastic assets to the company. I will miss seeing them each day. My daily experience there will never be the same :(

  Response from the owner

  Melissa: We were just made aware of your Google post on 10/21/15. We agree with your assessment that Jessica and Colleen were assets to the company, but we wish them well as they pursue other career paths. Be assured, that we will continue to staff the office with knowledgeable, caring, local people to maintain the high level of service you have come to expect from HNB. Our Branch Manager has pledged to make himself available should you ever need assistance, guidance, or have any questions. Thank you for the kind words. Also, thank you for banking with us. We appreciate your business.

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  angel toro
  1

  Do not do business with this Bank Specifically Randy Donovan. He makes promises he can’t deliver on! Don’t even know the laws in his profession and just make excuse after excuse. He is a liar and I advise you not to do business with this man!!!

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  Jacki Pruden
  5

  I love HNB and all the staff at Scott Twnsp Branch. We have been banking there for years and there was never a moment that we weren't treated as if we were the only & best customer in the world. Thumbs up for excellent customer service.

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  Bailey Quick
  4

  I have always been impressed by the politeness of all the staff at this bank and have never had an issue when getting the assistance I've needed. All in all a pretty good bank, not perfect, like alot of things in life, but not a bad bank either, not by a long shot.

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  Joni Rafferty
  4

  Opened 2 accounts, here we are a month later no debit card...due to the lag in postal service it was confirmed not their fault, they were very helpful in finding issues.

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  Crystal Boehmer
  1

  Rude employees. They have no knowledge of their own customers. Have had multiple problems after being a customer after years of having an account here. Closing out all accounts as soon as possible. Avoid at all costs!!

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  ann smith
  1

  Honesdale National Bank does not have one female on Board of Directors. Board of Directors is a group of Honesdale local business men that "stick together". Very disappointing.