The Dime Bank Church St, Honesdale

The Dime Bank Reviews

• J

  Jeannie Torrick
  5

  Opened several accounts recently and had the pleasure of having Nancy H as a customer service rep. She was very thorough and helped me with a few issues I had. Very courteous and knowledgeable, always returned emails quickly. She made you feel comfortable while in her office. I am happy that we chose The Dime Bank.

  Response from the owner

  Hello Jeannie! Thank you very much for your positive feedback about your recent experience at The Dime Bank. We appreciate your comments and we will certainly share it with Nancy. Have a wonderful day!

• N

  Nora Botta
  1

  I gave this bank a 1* review, just because I couldn't give it a zero. Telephone customer service was bad. I had to drive to my local branch to resolve issue. Unfortunately my experience with the branch manager was less than desirable. However the other woman who helped me was very nice. I'm Seriously considering reporting matter to a regulator then taking my business somewhere else.

  Response from the owner

  Hello Nora! Thank you for reaching out to bring this to our attention. We always strive to give the highest level of customer service at all times. We are very disappointed that we did not meet that goal and we apologize that you had a negative experience. For your privacy reasons, we are not able to conduct business via a social post however, someone will be contacting you to continue this conversation so we can rectify any outstanding issues and to improve your experience with The Dime Bank. Thank you again and have a wonderful day!

• G

  GSTA GSTA
  1

  The worst I have ever been treated from a bank. 1 year ago i went to the Hawley branch to deposit a third party check. I was denied even though me and my family have been customers for more than 30 years. So I went up the road to a different branch and they started to help me without a issue. Well the manager came out of her office and actually had the teller reverse the transaction after it was already completed ! (There were no issues with the initial transaction). They were mad that I went to a different location to help me because the first location was not helping with my needs. I then had a conversation with an angry branch manager telling me about how that is unacceptable to ask for help when I was not getting it elsewhere . I then spoke with the Vice President(of retail) who threatened me with calling the police if i did not leave immediately, at this point i was sitting down in then managers office who had initiated the meeting in the first place. The entire time I was speaking calm and with intelligence, never was I rude or aggressive . I was shocked when she mentioned the police . Let’s fast forward to current days. I had a dispute on a transaction online . Well the Vice President (OF RETAIL)somehow saw my dispute and. Closed all 3 of my accounts . 1 checking 1 business and 1 joint. With no explanation. Except that she should have closed my account last year . Now I am a single father with 2 kids and we are starving and no money at all. I have not been able to receive unemployment and my taxes are due to be direct deposited to my closed account. I am in tears everyday when my kids say they are hungry, because i don’t know what to do and I am hungry also . I cannot pay my bills and my lights are about to get shut off. I so upset that I am wiping tears off of my phone right now. I’m not exaggerating anything and I truly did nothing wrong I didn’t even know my accounts were closed until I went into a branch to sign papers about the dispute. So I actually got the funds back ($58) and the next day my accounts were closed and I got a letter I wish I could post. I'm confused and hungry and I only know that I am getting an attorney. (update) i wonder why the owner did not respond to my very detailed 100%accurate post about recent and past events, it seems only the vague posts get attention from them. accounts are sill closed and i have not received my stimulus because it was sent to a closed account.i was able to receive my taxes back but only after she spoke in a way to basically take this post down or i will not receive my taxes, that they would be sent back. i always have proof to back up my words by the way. because it seems i am constantly defending myself even when i am the one dealing with he injustice. this is a case of discrimination for whatever her reasons being. when i call and ask to be called back by someone other than her because i believe she is targeting me, guess what... she always calls me back tells me that i need to stop calling so they can do their job.i am not joking. i have had 4 different supervisors put it in the record that i am not to be called back by her and that i need to speak to someone else,but its always her that calls me back, now im scared to call again because she will intercept the call.i cant make this stuff up.and she told me that if i went to a branch i would be trespassing. but i did nothing wrong. this is completely insane and now shes harassing me. im sure that what she is doing is completely against policy . and i need someone to help me. because i dont know what to do at this point.this whole thing has been traumatizing. i want to say that most of the workers are great, its just the few people with some power give them a bad name , i am part of a large corp. that is currently in the process of moving accounts out to different banks in the area.i have also been a customer at the wayne bank with my company and they have been great. this is a letter that i recieved from the retail vice president.

• K

  Kelsey n
  5

  I love this bank. Good CD rates . Employees know what they are doing. The fraud alert system is excellent. They prevented my account from being wiped out on multiple occasions by skimming devices. The first sign of fraud on my card, I was immediately alerted with a text message and an email.

  Response from the owner

  Hello Enity! Thank you for your positive feedback. We are so glad to hear that you are happy at The Dime Bank.

• d

  daniel moran
  1

  horrible customer service good luck calling tech support. . just wait till you get a new debit card in the mail and then try to turn your card on. It has been a total nightmare. Lady's on the phone are pretty nice i am thinking of moving banks.

  Response from the owner

  Hello Daniel! We apologize that you had a negative experience at The Dime Bank. We always strive to give the highest level of customer service at all times. We are very disappointed that we did not meet that goal. Someone will contact you to continue this conversation. Have a great day!

• D

  Danny Moran
  2

  Got destroyed again. Not the first time with the Dime bank. The good they have amazing employees and many locations. The Bad is They have horrible at online banking they say it’s the vender.

  Response from the owner

  Hello Danny! We always strive to give the highest level of customer service at all times. We are very disappointed that we did not meet that goal. Someone will be contacting you to continue this conversation as we cannot conduct business via a social post. We apologize that you had a negative experience.

• k

  kelly weech
  5

  Went in today and met with Nancy H. to set up a new account. Such a lovely lady. Very patient , helpful and awesome! Took the time to explain everything in detail. Thank you !!

  Response from the owner

  Thank you, Kelly! We are appreciate your feedback and will pass your message to Nancy.

• J

  Jim M
  5

  I live 500 miles away but keep my money here. You know service has to be top notch to make that happen. On my last phone call with Jeremy he was super friendly and super fast with the computer.

  Response from the owner

  The Dime Bank strives to give the highest level of customer service at all times. We are glad we met that goal. Thank you for your positive comments and for choosing The Dime Bank as your trusted, dependable bank.

• k

  karen stumacher
  1

  extremely rude and i believe it was the manager or another higher up made derogatory remarks to my family member with autism. entire family is taking business elsewhere.

  Response from the owner

  We sincerely apologize that you have had this experience. We strive to give the highest level of customers service at all times. We will investigate this matter and someone will reach out to you. We hope you will consider staying with The Dime Bank and giving us a chance to correct his situation. Thank you. Ms Stumacher, We have researched your name and cannot find you as a customer of The Dime Bank. We believe you have posted this to an incorrect Dime Bank. We respect our customers and would not speak negatively of them. We do not conduct banking transactions via social sites. Therefore, please call us at 570-253-1970 and choose 0 for the operator. We will then transfer you to our vice president of retail. Thank you.

• S

  Shirley Kille
  5

  I don't use this bank personally but went in for a Silver Dollar. Very friendly & courteous. They had just what I was looking for.

  Response from the owner

  Thank you for your positive comments, Shirley!