Texell Credit Union W Adams Ave, Temple

Texell Credit Union Reviews

• R

  Rufus Thomas
  5

  I had the absolute best service from Miss Brittany Mosbaugh, she went above and beyond everything I even needed during my visit. I actually can't wait to visit Texel credit union because of her and the other ladies who very nicely brought me coffee and shared laughter and great conversation.

  Response from the owner

  We appreciate you taking the time to complete a review! Thank you for your great review and for your membership.

• A

  Amy Hale
  5

  Bethany Ramirez, a Financial Service Specialist over at the West Adams branch was so helpful and patient with my family. We came in needing MULTIPLE things handled and she did all of them with professionalism, efficiency and a smile!

  Response from the owner

  We appreciate you taking the time to complete a review! Thank you for your great review and for your membership.

• j

  joe trevino
  1

  Never fails. Same little girl makes you feel insulted. Makes you feel like you are there to rob the bank. If she could get away with it, she'd frisk you. Every person in that bank, has always treated me professional except this particular whippersnapper.

  Response from the owner

  Joe, we understand your frustration, and your comments have been passed onto our Director of Area Retail who oversees all branches, branch staff, and their training. If someone has been a little overzealous or terse in her communication regarding the hat policy, that is not our aim but is something we will address. But please understand that this policy is not uncommon in financial institutions, and it is enforced for the safety of both staff and members alike.

• A

  Altia David
  5

  Brittany and the other staff are amazing at texell, very professional, uplifting, Brittany went out of her way to make sure my needs were met. Very satisfied.

  Response from the owner

  We appreciate you taking the time to complete a review! Thank you for your great review and for your membership.

• R

  Ruby Jett
  5

  Brittany Mosbaugh was exceptional at dealing with a novice to credit union banking.

  Response from the owner

  We appreciate you taking the time to complete a review! Thank you for your great review and for your membership.

• R

  ROBERT BURLESON
  1

  I have 3 different bankers card if you call they won't answer or call back

  Response from the owner

  Hi, Mr. Burleson. We have passed your information to a representative that will reach out to you very soon. We are sorry for your frustration and look forward to talking to you. Thanks for your membership!

• J

  Jeremy Batcha
  5

  Been banking with the bank for a few years now and never regretted switching over. Over on the west Adam's location all the staff is super friendly and very helpful. If I'm ever having any issues I speak with Gina and she's more than happy to help and get my issue resolved. Gina is absolutely the best.

  Response from the owner

  So glad you had a great experience, Jeremy. Have a great day!

• R

  Regina West
  5

  Ms. Bethany Ramirez that works at the West Adams location went extremely above and beyond today in helping with my situation that I was experiencing.

  Response from the owner

  We appreciate you taking the time to complete a review! Thank you for your great review and for your membership.

• C

  Claudette Herron
  5

  I've been with Texell Credit Union since 1985. When I got married my husband was with a different bank. I wasn't a fan of his bank. When I put my check in the account it wasn't available until the next day. I was spoiled with having my money available right when I put it in with Texell. It's been many years since then. Texell has been great with all my banking needs. Especially, since my husband passed away.

  Response from the owner

  Hi Claudette, we are so sorry to hear about the loss of your husband. We know words are of little comfort, but we hope you'll accept our sincere condolences. Thank you for your kind review; we greatly value your membership, and if there is anything we can ever do to be of assistance or better serve you, please just let us know. Thanks again, and we look forward to continuing to serve you.

• D

  Debra Guenzel
  5

  Always a pleasure to do business with Michael Gonzaelz. He is professional and very helpful. I feel like I have my own personal small town banker to go to. All my loans are done through Texell. Thank you!

  Response from the owner

  Hi Debra! Thank you for your kind words.