Texell Credit Union Sunny Ln, Killeen

Texell Credit Union Reviews

• D

  Darnell Newman
  1

  I have had the absolute worst experience with Texel, the company systems are at least 5 years behind the majority of banks/credit unions. My auto loan has had to randomly submit insurance and if not they add a ridiculous cost to your loan. I have 2 other loans for vehicles with other institutions and have never had my auto loan increased because their systems can’t check our insurance which has never lapsed once. We have submitted our insurance 5x in the last 90 days to have our auto increased by $371 for 90 days because they are so slow to respond and check emails. I submitted copies 3 times alone in April to still not have it updated and it’s now May. I do not recommend this bank if you want modern technology, or mobile deposits if you want to drive to the bank to do everything this will be fine for you but as a busy citizen, I couldn’t recommend this bank to anyone.

  Response from the owner

  We’re very sorry for the frustration you’ve been caused. Please contact Member Services at 254.773.1604 for help with the issues you’ve experienced. They can help get to the root cause of the insurance issue you mention, which is a very common requirement of auto loans at most any financial institution. We very much appreciate your membership and want to ensure you always have a great experience at Texell.

• J

  Jennifer Mayberry
  1

  Worst experience ever!! Constant issues with the “ Branch Managers” . I have a poa in file and I always run into issues with just making a PAYMENT one of the managers refused to give me her name once I stated I was getting an attorney involved she initiated an argument with my husband and started a fight and stated she was calling the police . Had issues since 2019 with just trying to make a payment. From them hiding fees and sending me to collections for $20 payment when asked why there were fees they stated “ I don’t know “ then they disappeared I asked for information for headquarters and the Hispanic chick got rude and demanded we leave . The first instance I had the Russian manager scream at me after she kept my ID . Will not recommend . I have contacted an attorney regarding this location

  Response from the owner

  Any member who experiences less than excellent service is of chief concern to us. But after having researched your issue in depth, you were asked to leave the branch after you verbally abused our staff and even threatened violence. Members come first at Texell, but we are also committed to providing a safe work environment free from any type of abuse for our team members.

• S

  Slades Mechanics and Restoration
  5

  I just recently left Bancorp South and started banking with Texell, I will say that the customer service has been a pleasure to deal with. A million times better than Bancorp.

  Response from the owner

  We appreciate you taking the time to complete a review! Thank you for your great review and for your membership.

• L

  Lillian Woods
  5

  Ms. Julianne Vega assisted me with my new account and was excellent! She was knowledgeable, pleasant and patient. Love her already. LD Woods

  Response from the owner

  We appreciate you taking the time to complete a review! Thank you for your great review and for your membership.

• J

  James Fletcher
  3

  Closed an account with a positive balance, was told I would receive a paper check for the remaining balance, received no correspondence and then months later their collections team calls me with a bill and charged off amount. Edit: Thank you to Julie Vega for reaching out to me to help get this rectified and taken care of.

  Response from the owner

  Hi James, we wish your experience could have been better, but appreciate you taking the time to share your feedback. We are glad Julie was able to help get this resolved.

• F

  Felon Davis
  5

  Mrs .Davis was very knowledgeable when it came to taking care of my needs as a member. Every question was answered along with suggestions to better my experience with Texell. (She also smiled through the whole process!) great customer service ma’am

  Response from the owner

  We appreciate you taking the time to complete a review! Thank you for your great review and for your membership.

• R

  Rose R
  5

  Texell made it incredibly easy to achieve the next steps in my financial future. Everyone was very friendly and knowledgeable. It has a welcoming environment and wonderful rates. Go see Jerrica and start building a better financial future today!

  Response from the owner

  We appreciate you taking the time to complete a review! Thank you for your great review and for your membership.

• C

  Claude Hubert
  5

  Great experience opening a new account. Ms. Davis was very pleasant and very helpful! She clearly takes pride in helping customers!

  Response from the owner

  Hi Claude, We appreciate you taking the time to complete a review! Thank you for your great review and for your membership.

• A

  Aubryana G!!
  5

  Ramona Tucker is very very helpful. she educate you on things you don’t know. very nice and warming.

  Response from the owner

  Hi Aubryana, we’re thrilled to get this kind of feedback.Thank you for taking the time to review us. Have a wonderful day!

• M

  Malik McCotter-Jordan (Malik M.-Jordan)
  5

  Jerrica was very helpful and informative. Thanks to her I am many steps closer to my financial goals. Her service was much appreciated.

  Response from the owner

  We appreciate you taking the time to complete a review! Thank you for your great review and for your membership.