Texas Trust Credit Union S Palestine St, Athens

Texas Trust Credit Union Reviews

• m

  meowchi
  2

  this place was okay for a while. now if my checking account is under $10, they charge me $5 to transfer money from my savings to my checking automatically. they will do this over and over. no notifications, nothing. they just do it. i turned off the overdraft option for my account and i was still overdrafted on a $28 charge i didn’t even make. i call to see if i can get the charge taken off, they said they can’t do anything. okay. same $28 charge comes out a month later. i still have no idea what this is from. they’re still saying they can do absolutely nothing.

• L

  Leticia Munoz
  3

  Haven’t banked here long and have only come in to open my account but I’ve had issues with getting charged transfer fees and when I came to open my daughters bank account we sat in the lobby for 45 mins and just to be asked if we just wanted to come back because it was 5 minutes before closing and the account would have to be approved… mind you I have my 7 month old with me and I let them know from the time I got there that I would be opening an account. The least they could have done was let me know before waiting for so long then telling me to just “ come back”

• J

  Josh James
  1

  For the second time now our account has been hacked by someone in a different state and somehow that's not suspicious but you try to take more money out from the ATM than they want and not only do they deny you but they freeze your account from yourself. We went in to inform them that someone else had in fact hacked our account and we're told that's apparently all our fault. This is a place I definitely don't feel like my money is safe or that they actually care about my business.

  Response from the owner

  We are sorry to see that we have a poor rating with you, Josh. We also received your Facebook post regarding this same incident. Your information has been forwarded to our management team and we are working towards resolving this issue. We thank you for being a member and value your feedback.

• M

  Matthew Porter
  4

  Really nice people working there. Fast drive through - so nice to have the slips where you can fill out before you pull up. Very clean lobby and good to deal with. Oh, and open branch hours on Saturdays!!!

  Response from the owner

  Thank you for your review, Matthew! We appreciate your feedback and look forward to serving you on your next branch visit. Thanks for being a member!

• D

  David Phelps
  5

  I have multiple accounts w/ TXTRCU. I do my banking in the DFW area. I recently had the pleasure of talking to "Reyna" @ the Athens TX branch. She, as well as ALL of the other staff members I have ever dealt with...was very nice & efficient. I have strongly recommended TXTRCU to many people, and will continue to do so.

• E

  El Chris
  1

  Horrible experience with online payments. I do the payments on time, but the systems sometimes doesn't recognize my payments and they always LOVE to charge late fees event thou is not LATE!!!!!!🤬😡

  Response from the owner

  We are sorry to hear that you haven't had a smooth experience with our payment system. We would like to assist with this. Please give us a call at (972) 263-5171 or leave us a message with details and contact information at TexasTrustCU.org/Contact. Our team can look into this further for you. Thank you for your feedback. We hope to turn this situation around for you.

• V

  Vicky Cooper
  3

  Used to really like this place, but over the last 2 years it's gone down hill as far as CS. Not everyone is clueless though, just the majority I've dealt with. Very disappointing overall since I've only EVER used CU's. Might be time to switch...

  Response from the owner

  So sorry to hear that you haven't had a great experience with us, Vicky. Please reach out to us and share your story. We'd like to resolve any issues that we can. You can give us a call at (972) 263-5171, toll-free at (800) 527-3600, or leave us a secure message at TexasTrustCU.org/Contact Thanks for taking the time to leave your feedback. We hope to turn this situation around for you.

• T

  Travis Bernard
  5

  Friendly and prompt service, community owned and operated, Fair dealings... All around great place to bank - Thank you! **Some trouble with the internet banking but keep up the good work!

  Response from the owner

  Thank you for your 5-star rating, Travis! Great members like you are what keeps us going. Thank you for the feedback!

• s

  stangowner 8590
  1

  Having trouble with my check being credited to my account it was supposed to be credited on Saturday morning but the bank wouldn't credited my account even when I asked if they could on Saturday they told me no you have to wait till Tuesday therefore I had to go overdrafted to pay bills and get a $30.00 fee

  Response from the owner

  We are sorry to see that you experienced some difficulty with us during this past holiday weekend, Alan. We hope you will allow us another chance to service you. If you would like to contact us directly, please give us a call at (972) 263-5171. We thank you for your feedback and your membership.

• P

  Pat Auman
  5

  I have never had any issues. The service was always quick and the folks there are friendly, helpful and courteous always.

  Response from the owner

  Thank you for your 5-star rating, Pat! We appreciate you taking the time to leave your feedback. Thank you for your membership!