Texas Trust Credit Union S Main St, Mansfield

Texas Trust Credit Union Reviews

• M

  M&M Autosales
  1

  I’ve been trying all day to get in touch with someone so I can pay my truck note and not only is navigating they’re horrible computer line on the phone annoying but it seems impossible to get ahold of anyone!

• R

  Ross Perry
  1

  Can’t even make my car payment because they changed my password then when I tried to pay it it locked my account

• G

  G. K.
  1

  Worst dealings on a car loan that I've ever had. I was put here through a Chev Dealership for 2018 truck loan. Since paying this note off, it's been impossible to receive a payoff document, release of lien, etc from this company. Just today, I'm told your account was closed and there is nothing to forward to you. You can and I have done better!

  Response from the owner

  We are sorry to hear that you've had a difficult time getting the information you need, G.K. We want to help. Please reach out to us at (972) 263-5171 or leave us a message at TexasTrustCU.org/Contact Our team is ready to assist you right away. Thank you for leaving your feedback. We hope to turn this situation around for you.

• A

  Aaron Margoliner
  1

  3 months or so ago I had an overdraft, shortly after I sat with Melissa to take overdraft protection off of my account. I checked my account yesterday and I have 9 overdraft fees for purchases under 30 dollars. That should have never been possible after I took the protection away, and then of course they have no weekend hours at all to resolve.

  Response from the owner

  We are sorry to see that there's been some issues with your account regarding the overdraft protection. We would like to look into this further for you. Please give us a call at (972) 263-5171, toll free at (800) 527-3600, or leave us a secure message at TexasTrustCU.org/Contact so we can speak about getting this resolved. Thank you for taking the time to leave your feedback and we do appreciate your membership.

• F

  Fordman8011
  1

  This has got to be the worst bank I have ever used i will be closing my account btw if you ever need to file a charge back they will not stand behind your money I lost $544 because of this bank is worthless . And the customer service is absolutely horrible with the lies and bad policys Mario in card services could of cared less if I got my money back or not acted like he couldn't help me didnt know how to do his job .

  Response from the owner

  We are sorry to see that you had an unpleasant experience with us. We would like to look into this further. Please give us a call at (972) 263-5171, toll free at (800) 527-3600, or send us a secure message at TexasTrustCU.org/Contact with your name, contact information, and a description of the issue and we will try to resolve this issue. Thank you for taking the time to leave your feedback. We appreciate your membership.

• R

  Ruben Moralez
  1

  Horrible service today... wouldn't deposit a check into my savings account without a letter explaining where I got the check

  Response from the owner

  We are sorry to hear that you didn't have a 5-star experience with us, Ruben. We'd like to learn more about this and turn the situation around, if we can. Please give us a call at (972) 263-5171 or leave us a message at TexasTrustCU.org/Contact Thanks for leaving your feedback. We look forward to assisting you.

• A

  Aly Sergie
  1

  Terrible business practices - all of the Texas Trust Credit unions. Unethical, immorral. THEY DO NOT CARE ABOUT HUMAN BEINGS

  Response from the owner

  We are sorry to hear that you haven't had a 5-star experience, Aly. We want to hear more about your experience and see if we can make things right. We invite you to give us a call at (972) 263-5171, toll free at (800) 527-3600, or send us a secure message at TexasTrustCU.org/Contact so we can get your information to the right team. Thank you for taking the time to leave your feedback.

• S

  Sammy Maldonado
  1

  My mother had questions No one answered phone and when they did it was transferred to another long wait. My mother does not use online services and prefers to talk to someone. Horribly neglected service

  Response from the owner

  We are sorry to hear about your troubling experience, Sammy. We will forward this information to our leadership team. We hope you will consider allowing us the opportunity to serve you again, as we've updated our phone system for faster service. Thank you for your valuable feedback.

• J

  JDOG 1974
  1

  Don’t trust this place! Full of lies and fees!

  Response from the owner

  We are sorry to see that you didn't have a 5-star experience. We would like to help. Please give us a call at (972) 263-5171 or leave us a secure message with details about your experience. Our team is ready to assist you. Thank you for leaving your feedback. We hope to turn this situation around for you.