Tendto Credit Union State St, Erie

Tendto Credit Union Reviews

• M

  Molly Oldach
  1

  I’ve had great experiences in the past when I went in person. Now that I live farther away I can not reach anyone by phone. I always get the robot and voicemail option. A person should be hired to solely answer customer calls. The number of times I called and reached nobody has been unbelievable. Very disappointed by this. And this is for all tendto locations. I will take this post down if and when this issue changes. YES. PLEASE CONTACT ME DIRECTLY. You should be able to look my name up and call.

  Response from the owner

  Hi Molly. I am sorry to hear that you are having trouble getting through to a Tendto team member. At Tendto, we are happy to talk things through. Can I have our Director of Branch Operations contact you directly?

• T

  Taylor Carrier
  2

  I usually have no problem with this bank, until today when I called 14 times with no answer. All the mailboxes are full. Two of the times I called, someone picked up and immediately hung up the phone before I could even say anything. I’m extremely frustrated that not even the customer service number will pick up. currently looking into new banks in the area.

  Response from the owner

  Hi Taylor, I apologize that you were not able to get through to a team member today. Unfortunately, we are experiencing an extremely high volume of calls due to the debit card conversion. I assure you that our team members are doing everything they can to tend to our members' needs right now. At Tendto, we are always happy to talk things through. If you can provide a valid phone number, I will make sure that a Tendto team member calls you first thing in the morning. Thank you.

• V

  Vicki Harris
  1

  I do not know what’s going on there…are they under new management and if so….horrible! I called twice now with no return phone call, tried to call a third and fourth time but both locations mail boxes are full. May be time to discontinue their services..very disappointing

  Response from the owner

  Hi Vicki. I am sorry to hear that you are unable to connect with a Tendto team member. While it is no excuse, we are experiencing a higher than normal volume of calls due to the debit card conversion scheduled for Monday, June 13. At Tendto, we are happy to talk things through. If you would like me to have Justin, our Director of Branch Operations, reach out directly to you I'd be more than happy to make that happen. Thank you for your patience and understanding.

• 5

  5150warpig
  1

  cant get anyone to answer the phone. i live to far away to just go to the site so phone is the only option. leaving voicemail ia pointless as i cant have my phone while at work. so a dumb game of phone tag it is.

  Response from the owner

  Hi there. I am so sorry to hear that you are having trouble getting through to a Tendto team member. I assure you that if you leave a message, a team member will call you back as soon as possible. I do understand that not having your phone available at work means you often end up missing the return call. At Tendto, we tend to do everything we can to help our members. Please call Mike, Branch Manager Downtown, at 814.455.6400 ext. 1064 and leave a message with your name, phone number, reason for your call and the best time to reach you and we will call you back at your convenience. Thank you.

• T

  Taylor Warren
  1

  If I could rate lower, I would. Ever since day one, we have had the worst experience with this business. I’ve had a lot of terrible banking experiences, but nothing as bad as Tendto. Ever since the first day’s in-person experience up until recently through mailing, phone calls, and emails, the staff has been disrespectful, nearly useless, and factually incorrect. Calling this location has a VERY LOW chance of you getting a call back. Leaving a voicemail does almost nothing. They would not answer calls or respond to voicemails/emails for MONTHS. They would not accept our payments out of nowhere, would not answer as to why, and then charged us for not having been in contact soon enough. Due to scheduling and the risks with the pandemic, going in person has been nearly impossible. So, after months of calling and leaving voicemails from three different numbers alongside emails, we finally got in contact with Becky from the Erie location. I have never had a customer service representative be so incredibly rude and disrespectful. Her information was consistently incorrect with contact info, payment info, and more. She had hung up on us multiple times only to call back because she had failed to get the information she needed. I do not have names for the other staff members that had also been less than ideal, but even mailed information is mistyped along with false information. I am typically very understanding of having bad days/mistakes, but I’m astounded with how consistently terrible this company has been. We cannot wait to finish our current business with them, and we will never return. I highly advise you find another place to do your business with as well. Thanks for nothing, Tendto.

  Response from the owner

  Hi Taylor. I am very sorry to hear that you have had a bad experience with Tendto, on multiple occasions. At Tendto, we tend to do everything we can to help our members and are always happy to talk things through. If you would like to discuss the current situation at hand, please let me know and I will have a Branch Manager reach out to you. Thank you.

• D

  Devin Fabrizi
  1

  I've been trying to reach ANYONE at this bank for the last 2 weeks. Left voicemails, called the other branch on Pittsburgh ave and still nothing. I'd go myself but moved out of state. Never have I had such poor customer service. I'll be refinancing my car loan through another institution now. I'd give them negative star review if I could.

  Response from the owner

  Hi Devin, I am so sorry to hear that you were having trouble reaching a member of our team. It looks like you were able to connect with an Account Champion yesterday. At Tendto, we are always happy to talk things through. If you still need assistance, I would be more than happy to have a Branch Manager call you directly. Please let me know. Thanks.

• D

  Doug
  1

  If you’re considering doing business with Tendto, I feel it is my obligation to discourage you from doing so. I’d had a previous negative experience with the credit union a year or two ago when it was first re-branded, but I was hoping the level of service had improved. I applied for the Black Wednesday loan deal and was advised in person on that Wednesday I would be offered a refinancing interest rate of 2.49%. I also spoke with an individual named Jeremy on the phone and he confirmed he was locking me in at the 2.49 percent rate. However, when I arrived on site to sign off on the loan Jeremy advised me I only qualified for a rate of 2.89%. The loan officer admitted that they had made a mistake, but refused to amend the situation. I declined the offer, as it was no longer a lucrative transaction for me. I wasted several hours of my time over the course of 3 weeks in pursuit of the refinancing terms we had agreed upon. Almost every interaction I’ve had with any employee of the credit union has been a negative experience, and I’ve visited more than one location. once again, I highly recommend taking your business elsewhere.

  Response from the owner

  Hi Doug, I am sorry to hear that your were dissatisfied with your recent interaction(s) at the credit union. At Tendto, we are always happy to talk things through. I am very pleased that a Branch Manager was able to talk with you today and remedy the situation. If you need anything else, please don't hesitate to reach out. Thanks and have a great day.

• Z

  Zach Knight
  1

  110% agree with the first comment. They NEVER get back to your phone calls. I recently moved out of state and have been trying to call this place all week. I have left numerous messages on different days and they never returned any of them. Their service here has gone WAY down hill since they switched names. If they ever in life decide to return one of my calls, I will be cancelling my membership with them ASAP.

  Response from the owner

  Hi Zach - Congrats on your recent move! Thanks for reaching out and taking the time to drop us a line. We apologize for not getting back to you sooner, but are glad a team member was able to help you out on Friday. Know that we strive to provide our members with the best service possible and will take this opportunity to step up our service and commitment level to you. Thank you!

• L

  Lisa Schwab
  1

  I will be leaving Tendto, formerly Zurn, after being there for over 30 years. I deposited a paycheck, which I was told by Jen that there would not be any holds on my paycheck. They did hold it, I paid a large bill,, then they charged me a "no fund" fee even after they learned of the mistake. I had to clean up their mess with my debtor. Very, very bad service. Especially since I was told one thing and they did another.

  Response from the owner

  Hi Lisa. I am so sorry to hear that you are unsatisfied with the service you received. I looked into the issue at hand and would like to speak with you regarding this matter. Please let me know if there is a good time to call you. Thanks.

• L

  Lynda Akerly
  5

  I go the credit union on West 21st Street. I always get great service there. Its great to walk in the door and they know me by name. They have taken care of every issue that comes up for me, Including fraudulent activity on my account!!!