TENA Companies, Inc. W Lafayette Frontage Rd, St Paul

TENA Companies, Inc. Reviews

• J

  James Kallstrom
  1

  Not a good experience with this company. I responded to their initial request. I then got another request and I called and the person I talked to was very rude, I reconfirmed the needed information. Now I receive a third request for the same information. Not a big of a company that continues to send copies of sensitive information repeatedly thru the mail. If they cannot handle their own operations how can they possibly audit another company.

• A

  Alexandra J
  1

  Wish I could give 0 stars. This place will call and set so much info from you then send it to another number. My fiance had his info taken by these people. Saying we're coming to find you and you need to sign this packet. Quit wasting your time his credit is frozen now. So good luck

  Response from the owner

  Hello and thank you for taking the time to review our company. We apologize for any misunderstandings between you and our company. We are a mortgage Quality Control firm that performs audits on mortgage lenders to protect consumers; however, we do not call, contact or request any information from any borrower/consumer. We apologize again for any confusion or miscommunication regarding what it is we do at TENA. If you have any questions please do not hesitate to contact us at 651-293-1234. Thank you, - TENA Management

• M

  Maggie Yurek
  1

  Requesting a lot of information about us on behalf of Keller Mortgage who sold our mortgage over 2 months ago. They will not answer or return calls to cease requests. Impossible to get a hold of anyone.

  Response from the owner

  Hello and thank you for taking the time to write a review for TENA. We are sorry to hear of your unfortunate experience and can understand your frustration, however, we believe you may have misinterpreted our role regarding your information. We are a mortgage auditing company and we perform audits on mortgage lenders, not on mortgage consumers. We are required to re-verify information provided to us by lenders to ensure lenders are following the strict regulations and guidelines set forth by various government agencies. Our role is to help protect consumers from predatory lending situations by performing regular audits on the mortgage lender’s loan files. We do not request any information from the consumer. We apologize for any lack of communication you may have experienced from our company. If you have any questions please do not hesitate to contact us at 651-293-1234. Thank you, - TENA Management