Affinity Plus Federal Credit Union W Lafayette Frontage Rd, St Paul

Affinity Plus Federal Credit Union Reviews

• T

  Taylor Hudoba
  1

  Their quality of service has dropped off a cliff in recent years. You will never get anyone to answer a phone. And their online banking system is sometimes broken for days or weeks on end. Its sad because they used to be really good.

  Response from the owner

  Hi Taylor, we're sorry to hear you're experiencing this. We'd like to learn more about your concerns with our phone and online banking system. If you'd like, please contact us at (800) 322-7228. We're always trying to get better for members. ^ashley

• T

  Travis Howard
  5

  I've been with Affinity for probably 10 years now. All my dealings with them have been positive. I was disappointed that they don't offer VA home loans, but aside from that, I'd recommend them to anyone. They even credited my account after I made an error and bounced several checks. Good luck doing that at a big bank! I'm sorry to see some negative reviews about them. I don't see any details in them explaining why they were dissatisfied.

• P

  Priscilla S.
  2

  I usually like Affinity Plus and have used their services for years, however, the biggest thing to note is that your customer service and your approval/denial on loans depends on who you work with (my family frequents the Lafayette location). On more than one occasion, I've seen approvals and denials based on the judgment of the loan officer and not credit and other qualifying information. A family member was also outright lied to about being approved for a loan and then when the situation escalated to a supervisor, they were told about what "typically" can be done with loan approvals... suggesting again that loans happen primarily at the the discretion of the loan officers. Affinity is excellent for banking purposes, but is truly inconsistent when it comes to the auto/personal loan services.

• S

  Steven Shepherd
  4

  Recently joined. Getting set up. I had a few fumbles in getting set up, some of which were my fault. Anyway, they worked with me to get set up. If rates advertised on website match the actual rates, they’ll get my auto loan, and potentially mortgage refi. Maybe another star review. Time will tell.

• R

  Risalatul Hoque
  5

  I am a member since 2012 and I love Affinity Plus. I was able to secure an auto loan with unbelievable apr (and I was only 22 when I got approved). Also, the Moorhead branch is super friendly - it's almost like a family. Every time I go there, I get greeted by my first name, well my review just quite doesn't explain how personalize and friendly the experience is. I love my small, cute little bank.

• A

  Amanda Schwarting
  1

  Plato Blvd location is terrible. Always slow service, terrible attitudes and have even been refused simple services. In more than one case I have left and gone to the roseville location instead, who gives you the exact opposite experience.

  Response from the owner

  Amanda, we're disappointed to hear of the negative experiences you had at this location. We'd like to learn more about the service you've received here. Please contact us at (800) 322-7228 when you have a moment. Thank you. ^ashley

• N

  Nick U
  1

  Horribly experience and bad customer service. Hidden fees and no resolutions on loans. Save yourself the hassle

  Response from the owner

  Hello, Nick. We're sorry to hear that about the experience with your loan. Please contact us at (800) 322-7228 and we'd be happy to review it with you. Thank you. ^ashley

• J

  JRS JRS
  1

  Horrible customer service. Always at least a 10-15 minute wait when I call. Don’t plan on doing anything during a work break! Awhile ago the recording playing on hold said the wait was due to new systems & training. Since then, things have gotten worse, much worse. If there are always at least 10 members on the line ahead of me, can’t they just hire another person at the call center? The call center is also cra-cra. No sooner are you celebrating the fact a person actually answered, than you realize this person can’t help you and has transfer you because they’re a clueless call center! You’re better off keeping your money in a coffee can buried in the back yard.

  Response from the owner

  Hi Jrs Jrs, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thank you for leaving feedback. Please reach out to us at (651) 291-3700 so we may identify ways to improve your experience. ^Jamie

• M

  Megan H
  5

  I have been with this bank since 2011. I have all my accounts, credit cards and loans with them. They have helped me through the worse financial times of my life and adjusted my approvals based on MY circumstances not just my credit score. Amazing!

• J

  Jordan V
  1

  Affinity plus made clerical error that caused my credit score to drop tremendously. I've been a member for over 10 years, Affinity plus won't return my calls to resolve the issue. It's been 3 weeks since I first called them about the issue, every time I call I get the same answer: "I'm going to look into it and call you back".