Teachers Federal Credit Union N Ocean Ave, Farmingville

Teachers Federal Credit Union Reviews

• g

  giacomo pantaleo
  3

  I've been banking here at rhe Farmingville location for more than 40 years and always had a good experience. Unfortunately, I can no longer issue tis sentiment. Since TFCU has expanded and added numerous banking locations, the service has declined dramatically. A point in case that I have brought to their attention before, is a lack of tellers during the "busy" times of the day. After, say 2 p.m. to closing you need more than 2 tellers. Twice, I've waited on a line waiting for the next teller. However, the customer must have had multiple transactions, while myself and the others waited on line to a point of frustration. When I spoke to management about this, their reply was that they could not get enough personnel. Really?! That is a horrible excuse. TFCU was once a pleasant place to do your banking. It's not anymore.

• M

  Mike Johnson
  1

  I would have given less than 1 star of possible....this place is run like garbage, 11 people waiting in line and only 2 windows open, after literally 25 min online and still not any closer to getting to the teller, I had to walk out before I said something I would regret. What a waste of time, no regards for the people who actually make it possible for them to have a job in the 1st place. The absolute worse experience I've ever had in banking, bar none.

• d

  demetri bouklos
  2

  Line 10 deep some times more only 2 tellers on, no urgency in anyone, drive through two lanes closed and their out dated ATM can’t take a deposit ‘at this time’ hope you have time to spare if your coming to this bank

  Response from the owner

  Hello Demetri, We do apologize for your experience at our Farmingville location. Currently, we are facing staff shortages in our branches. We do hope to fill these spots in the future, which will rectify the extended wait times. Please know we review and log our member's feedback, our goal is to use this feedback and identify areas of improvement to better our member's experience. Thank you

• M

  Mindy Cout
  1

  Putting a hold on people's payroll checks is absurded. Charging customers extra fees for using their own money. Phone wait time cause there are so many issues. Wait times in office and issues with putting checks into accounts.

• t

  tom carman
  1

  Be prepared to wait online at this location for a REALLY LONG TIME, they don't know what they're doing behind the teller line and management clearly doesn't care or it wouldn't be a consistent 20+ min wait olive every time I go there.

• P

  Phill Phazo
  1

  No good service they locked me in for 2years at .70 interest. Will pull out all my money 💰 bad advice and no service . Renew cd at the receptionist desk.

• J

  Jessica Duran
  5

  I was going to put 3 stars because of the wait for someone to help me for a vechicle loan.Madison from member services is the reason why I put 5 stars. Even though submitting all the docs and finalizing the loan took 2 hours.. I want to thank Madison for her patience and making the prices go smooth! She was awesome

  Response from the owner

  Thank you for your review, Jessica. We apologize for the wait, but we are happy you were able to finalize your auto loan with ease. We are glad to know that Madison is delivering excellent member service. At Teachers we strive to deliver the best member service possible, every time. Have a great day!

• c

  craig tufano
  1

  You would think that they would better serve their customers by extending their hours on their drive-through. Open earlier and close later .Being that it is the only way to back with them. The customer service has declined greatly throughout the years and this is just another example of how out Touch banks like this are with the community.

• K

  Kim Yanofsky
  2

  I have been a member for 35years, and I still believe a credit union is a better way to bank, however, the last 3years TFCU has had poor telephone customer service, very long wait times, very frustrating...

  Response from the owner

  Thank you for your review and feedback. We understand our call center experience did not meet your expectations. If you'd like to provide more details on your experience, please send us a note at [email protected]. Have a great day Kim!

• S

  Sam Swift
  4

  So the old atm drive thru are my 100 dollars lastnight when I tried to deposit it. I called the bank in the morning and they corrected it within 24 hours of the issue. The 100$ placed in my account as it should have been. I’m so relieved, the service rep on the phone, so polite and helpful. Thank you for rectifying the issue so quickly.