Teachers Federal Credit Union Queens Blvd, Briarwood

Teachers Federal Credit Union Reviews

• T

  Tristan
  4

  The teller offered some helpful information and asked the manager, Bruce (as told to me), to try to assist me. Bruce was nice and helpful in getting my transaction processed. He offered courtesy where others may not have been. And I'm thankful for that. So, no complaints here. I was satisfied as well as could be. One star was taken off because I scheduled an appointment via online after talking to an telephone rep. The appointment was not honored and the telephone rep gave me incorrect information about the local branch.

• J

  Joe Pinto
  1

  Never again!!! I work nights and woke up 3 hours early to make an important time-sensitive cash deposit with this shared branch of Service Federal Credit Union, of Portsmouth, New Hampshire (great Bank! 34 yr. Cust) Filled out deposit slip etc, etc. They miscounted my cash but I didn't catch it right away. Strike one! 10 minutes more recounting! Ready to finalize the deposit and the a teller enters my member/account number wrong twice! She said, "you only have one more try here"! Really! Strike two! She finally enters the correct numbers into computer. Then the "thing" behind the counter says she has to check with the manager about my deposit! Really!? She comes back and says manager won't accept my deposit because I don't have an account there!!! Strike three! Shared branches always accommodate Federal Credit Union customers. I was treated like I was homeless and trespassing! This sketchy, rude, incompetent establishment has no business being in business! I have $7,500. commission/profit riding on this deposit!!! Have to make this deposit by Monday and that's down-to-the-wire! Don't waste your time or subject yourself to their abuse. There are many credit unions and banks which actually understand how important good customer service is. Teachers Federal Credit Union of Briarwood Queens New York does not! I'M SURE my treatment there had nothing to do with the fact that I'm a 60 something-year-old white guy and everyone in there was an employee of color?? But I'm making it my mission to share my effed-up experience on every possible rating website. UPDATE: went early Monday to TEAM FCU in Jamaica Queens. Called ahead first. The wonderful ladies there were friendly, knowledgeable and efficient!😁 The total opposite of Teachers FCU!🙄Made my deposit and secured my $7,500 business Commission! Pwew!😅 just in time!

  Response from the owner

  Hello Mr. Pinto, this is not the experience we want our fellow Credit Union members to experience. I do apologize for the inconvenience you have been faced with in regards to your prior visit to our Briarwood location. Our goal is to use all feedback as a an opportunity to improve as an organization.

• d

  d jack
  5

  Absolutely love this branch and the staff . They are wonderful so helpful, knowledgeable and friendly !! A true GEM of a financial institution !!

• R

  R.T.istic1
  1

  Terrible experience with this company. 70+ consecutive on time payments, one late (hello delinquency! bye bye credit!) This is because their hours of service is not conducive to people working 9 - 5s(literally). The branches closes at 5pm and by 6pm you can't reach them by phone. You try to make a last minute payment online it won't process until the following business day SMH. To top it off they're closed Saturday and Sunday. They need to understand that people are busy and need to be able to have access especially to pay bills. Not everyone has the luxury of being able to set up automatic payments. Especially in these uncertain times.

  Response from the owner

  This is not the experience we wish to provide for our members and would like to assist you. If you could please e-mail your name, member number and a description of your experience to [email protected], one of our specialists can help resolve your issue as soon as possible. Thank you.

• w

  wilmarie
  5

  Shameka was truly a gem. She was so helpful and respectful, her communication was so clear. if you need ANY HELP please go see her! She’s awesome.

• A

  Alex Nunez
  5

  I have nothing but great experiences with all TFCU, wish they had Deposit checks through ATMs, but I’m sure they are working on it! Thank you all for your hard work, and keep it up!

  Response from the owner

  Thank you for your review! We will most certainly mention your feedback regarding our ATMs to our leadership for future upgrades and improvements. Thank you for being a valued Teachers member and have a great day!

• J

  Jarret Scantlebury
  1

  Member Service slow. So slow you would think that they do not care about you, your time, or your money. I was not the only one that felt this way.

• R

  Rosa Perez
  5

  Love this place the times I've been there in and out within 10 minutes the staff are friendly and very helpful.

• c

  cynthia fitzgerald
  2

  My mother had an account with Melrose CU for years. Once she started losing her memory, I became her POA and had to intervene with her financial affairs. She had 6 CDs at Melrose, each coming due at different times. Without permission from my mother, Melrose took it upon themselves to renew the CDs for another term. When confronted, they claimed that they sent a letter to my mother informing her that she needed to contact them regarding the CDs. My mother had early onset Dementia and whether she truly got the letter or not, she didn't respond. When I intervened, Melrose told me they would have to charge me a penalty fee for cashing out the CDs , even though they had no autority to renew the CD in the first place. I have never worked with a Credit Union that took it upon themselves to move my money around without permission from me. At the very least, the money should have been left alone in a savings account until contacted by the account owner or Power of Attorney. This is a highly unethical business practice and I had to file a complaint with the NY State Attorney General's office. I understand that Melrose has been bought by TFCU. I don't know if they practice the same unethical techniques, but if I were the consumer, I wouldn't take the chance. Go to a reputable CU, one that has good reviews!

• M

  MPG ARCHIBALD
  5

  Just want to say that I’ve been with Melrose Credit Union now teachers credit union and the staff are great there. Especially ms. Jane Parker, she get things done for her customers and washes away the red tape some customers have to deal with.

  Response from the owner

  Thank you so much for the kind words! We're glad to have you as part of our TFCU family!