TDECU Victoria Rio Grande E Rio Grande St, Victoria

TDECU Victoria Rio Grande Reviews

• I

  Ismael Varela
  1

  Very slow customer service setup. Here we are on a Thursday, 8 people in line and two tellers. Burning through my lunch time to make a transaction.

  Response from the owner

  Thank you for sharing this feedback. We apologize about the long wait time. We always strive to serve our Members in a timely and efficient manner. Your feedback will be shared with our team and we will work to make the necessary improvements. Thank you for letting us know. - TDECU, Your Credit Union

• M

  Michael Pauly
  2

  I am not a member of this credit union. My father is and was recently put in a nursing home. I was given power of attorney over his accounts. He has several loans, credit cards, etc. thru TDECU. At least once a month they lock the accounts and cards because one of his accounts is 30 days past due. They will not release his money for anything else until those payments are brought to current status. They deactivate his card and if there is an automatic debit for another bill it gets sent back. I dont understand how they can hold his money hostage until they get their money. Im not even sure its legal! I have been to talk to them several times and I have been told " he shouldnt let his payments be late". " Its going to look bad on his credit". Hes been in the home for a year. Not coming out. In my experiences with them they are all just rude and inconsiderate. I would never have open an account here of my own, and certainly wouldnt recommend it to anyone else.

  Response from the owner

  Hello Michael, Thank you for reaching out to us. We would like to apologize for your negative experience and make it right. Our Members are our primary focus, and we strive to provide excellent service. We would like to know more about what has happened and look into the issue. We hope that your next experience with TDECU is much improved. Please reach out to us as [email protected] with any additional detail; we’d love to hear back from you. You can also call Member Care at 1-800-839-1154 for assistance.

• F

  Fredrick
  2

  This review is what I think overall about TDECU as a financial institution. If you are looking for a credit union to be a member of, build a relationship with and a credit union who really value and puts their members first. Then I must inform you, this is NOT the credit union for you. I have been a member with this credit union for about 6 now. I thought been a member this long, having direct deposit setup and a savings would have some value. Im very disappointed with how they treated me as a member. My account benefits like overdraft protection and courtesy pay were stopped back in 2014 due to a overdraft charge that I couldn't payback right away due to a motorcycle accident that took place around the same time. TDECU finance my motorcycle and they seen it was paid off from the insurance company. I was out of work for about 1 1/2 yrs, they didn't help me though my situation or after. I lost a lot. When I was able to work again, I paid what was owed and stayed a member. It has been almost 4 yrs now without having my full account privileges. I tried talking with an account specialist to see if I could get my full account benefits back, everytime it gets activated, couple days later it would get deactivated. Finally, I had a chance to discuss my situation with someone higher and regardless of how long I've been a member, how many personal and finance loans were paid back, been in good standing, I wasn't allowed to get my full account privileges back. They offered to reinstate it but change my benefits. I would have to wait 90 days, like I'm a new member and they was going to lower my limited amount. As long as your life doesn't have a change out of your control, that's drastic, this is a good bank.

  Response from the owner

  Hello Fredrick, Thank you for reaching out to us and we apologize for your negative experience. Our Members are our primary focus, and we strive to provide excellent service. We would like to know more about what has happened and look into the matter further. Please reach out to us via email at [email protected] or via Facebook Message at: https://m.me/tdecu with any additional detail, your contact information, and the best time(s) we can reach out to you. We will be keeping an eye on our inbox.

• J

  Juan Echeveste
  1

  Horrible experiences. There has been two separate occasions where the teller has incorrectly deposited our money. Both times the amount was $100. We were completely dismissed. Horrible customer service.

  Response from the owner

  Hello Juan, thank you for reaching out to us. We would like to apologize for your negative experience and make it right. Our Members are our primary focus, and we strive to provide excellent service. We would like to know more about what has happened and look into the issue. We hope that your next experience with TDECU is much improved. Please reach out to us as [email protected] with any additional detail; we’d love to hear back from you. You can also call Member Care at 1-800-839-1154 for assistance.

• H

  H. Jacob Mejia
  5

  The help was fast and extremely great

  Response from the owner

  We know your time is valuable and we always strive to assist you as quickly as we can. We are happy to hear about your positive experience at Victoria. Thank you for being a TDECU Member! - TDECU, Your Credit Union

• C

  Cori Acosta
  5

  Top notch service! Priscilla was exceptional. Everything I needed was taken care of in a timely matter.

  Response from the owner

  Hello Cori! Thank you for your rating. We're glad you received great Member service! We look forward to providing you and all of our Members with the same service in the future! We will pass your kind words on to Priscilla!

• C

  Cathy Mageluzzo
  5

  I've been with them for a long time, and can get help from them anytime. I thank them very much.

  Response from the owner

  Hello Cathy, We’re thrilled to hear you have enjoyed your experience with TDECU! We are proud of the Member Service we provide and look forward to serving you in the future.

• E

  Erik Gloor
  3

  Wouldn't let me withdraw for several atms with tdecu

  Response from the owner

  Hi Erik, all of our ATMs including Allpoint ATMs allow withdrawals. Please provide us some more details about your situation by emailing [email protected] or by calling 1-800-839-1154. Thank you.

• B

  Brittany Rivera
  5

  Great bank and always really helpful when it comes to getting a loan.

• S

  Shawnee Bayer
  5

  Drive through only at this time. Inside by appointment onky.

  Response from the owner

  Hello Shawnee, Thank you for leaving us wonderful feedback, serving our members is very important and we hope to continue delivering best-in-class service. If there is ever anything we can do to improve, please email us at [email protected]