TDECU Victoria Mockingbird E Mockingbird Ln, Victoria

TDECU Victoria Mockingbird Reviews

• T

  TXSugarMagnolia
  2

  Soooo many problems with this institution, and with this particular location especially. Coinstar machine is constantly out of service, and tellers refuse to accept coins for deposit. I've NEVER dealt with a financial institution who refuses to accept money in any form, as long as you are a customer. This is unacceptable. Very slow service, and we (as a nonprofit entity who banks at this place) have had to deal with jumping through hoops just to take care of our account and get business done. I dread every time I have to use this place. Very bad customer service and policies.

  Response from the owner

  Thank you for sharing this feedback. You should always be able to count on us, and your recent experiences are not up to our standards. We will share your feedback with the appropriate teams so we can make the required improvements. In the meantime, please feel free to email us at [email protected] if you would like to discuss further. We appreciate the honest review. - TDECU, Your Credit Union

• B

  Big Lovely
  1

  Banker was rude and unhelpful. This credit union is full of lies and deciet. If you want honesty, this is not the bank for you!!!!

  Response from the owner

  We appreciate the review. Our team should always be ready to politely assist you. We will provide the appropriate feedback to our team at Victoria so we can improve and make sure your next visit is up to standards. - TDECU, Your Credit Union

• P

  P. H.
  1

  Extremely long wait and a receptionist who isn't very good at her job. Waited in line only to be told I'm in the wrong one, the receptionist didn't even greet me much less try to situate my needs. Seems redundant to have someone sitting there for no reason. And all I need is a replacement card.. going on 20 minutes.. Omg.. the receptionist can print them for me, what a waste of my time

  Response from the owner

  Thank you for your feedback P.H. Our Members are our focus and we'd like to resolve any issues you are having. If you could please email us at [email protected] or call us at 1-800-839-1154 we'd appreciate it. Thank you for being a Member of TDECU, Your Credit Union.

• E

  Elisha Booker
  1

  I had the worst experience in the drive thru the other day. I had to drive around and go inside to make sure the problem had been corrected. A younger looking, blonde haired woman, deposited my money into the wrong account. I'm assuming she's new possibly, that's not a problem but she didn't take the time to listen to me, at the drive thru. She clicked off of the little monitor, so fast, while speaking to me that I knew it she was about to make a mistake. (I have 3 separate accounts.) Then she had the audacity to argue with me. That's the reason I came inside like a whirlwind. The ladies inside got everything strait for me. I thanked them & told them, I apologize & Merry Christmas.

  Response from the owner

  Hi Elisha, can you email [email protected] with some more details about your visit to this location? Thank you.

• F

  Frances G
  5

  Always treated with respect and a smile! I love my bank and the service I always get! In my books, there is no better bank for us! Thank you all TDECU Employees! God bless you and keep you always!

  Response from the owner

  Hello Frances! Thank you for leaving us wonderful feedback, serving our members is very important and we hope to continue delivering best-in-class service. If there is ever anything we can do to improve, please email us at [email protected]

• D

  Dillon Bates
  1

  Waited for 30 minutes with only one car ahead of me and the drive thru closed while I was in line. They still served the other lines but the lady that was servicing mine closed the blinds on the window and I didn’t get service. Extremely rude, unfair, and unnecessary.

  Response from the owner

  Hello Dillon, Thank you for reaching out to us and we apologize for your negative experience. Our Members are our primary focus, and we strive to provide excellent service. We would like to know more about what has happened and look into the matter further. Please reach out to us via email at [email protected] or via Facebook Message at: https://m.me/tdecu with any additional detail, your contact information, and the best time(s) we can reach out to you. We will be keeping an eye on our inbox.

• D

  Dan Vela
  2

  Have called TDECU twice , last week and this week. Left my number, automated system, for a call back and have never heard from them. Seems like empty branches would have the personnel to return phone calls. Guess I’m wrong.

  Response from the owner

  Hello Dan, Thank you for reaching out to us. We would like to apologize for your negative experience and make it right. Our Members are our primary focus, and we strive to provide excellent service. We would like to know more about what has happened and look into the issue. We hope that your next experience with TDECU is much improved. Please reach out to us as [email protected] with any additional detail; we’d love to hear back from you.

• E

  ERIC M
  1

  Couldn't access our money because they said there system was down. Good thing I had another bank as a back up bank.

  Response from the owner

  Hello Eric, thank you for reaching out to us. We would like to apologize for your negative experience and make it right. Our Members are our primary focus, and we strive to provide excellent service. We would like to know more about what has happened and look into the issue. We hope that your next experience with TDECU is much improved. Please reach out to us as [email protected] with any additional detail; we’d love to hear back from you. You can also call Member Care at 1-800-839-1154 for assistnace.

• C

  Colleen McDanniel
  4

  Usually get very good service. But on more than one occasion, they've put my deposit into the wrong account

• G

  Grant Van Meter
  5

  No limit savings and checking which is great for those wanting to start saving. Great hours at the mall.